Kye Pham
Sydney,NSW
Summary
My name is Ky Nam Pham, I am currently a graduate student of the Bachelor of Hospitality and Tourism Management. I am a very open minded, positive person, who is willing to adapt and learn new skills, as obtaining new skills is an opportunity for me to grow and to establish more skills that will help me with my future ambitions. I am a fast learner and willing to act fast upon feedback that is given to me. I am bilingual, I can speak, write and read fluently in Vietnamese and English. I have had experience in the retail, the hospitality and the administration . I can confidently say that I am very versatile in any given situation. As I have had experience with a wide variety of customer at all of jobs. I would love to have an opportunity to work under this environment, as I know I will not disappoint but also give great results in term of performance and work ethics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Celestial Billards
09.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Sales Assistant
The Tea Collective
10.2024 - 01.2025
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Receptionist
The Royal Consulate General Of Saudi Arabia
03.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Sale Manager
David Jones
11.2021 - 03.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Administrator
Bigo Technology
12.2021 - 01.2023
- Organizing and maintaining records, files, and databases
- Scheduling appointments and maintaining calendars
- The ability to build solid, collaborative relationships with colleagues
- The ability to effectively communicate with a wide range of people in different ways.
Manager
Destination Rolls
03.2018 - 06.2022
- Delivered exceptional, friendly and fast service.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Bachelor of Accounting -
Metro College
Bachelor of Hospitality and Tourism Management -
Kaplan Business School
06.2022
Skills
- Leadership
- Strong Communication
- Bilingual
- First Aid Training
- Quick Problem Solving
- Team Work and Collaboration
- Administrative Support
- Technical Support
Hobbies and Interests
- Fashion
- Art
- Yoga
- Social Media
Certification
Food safety supervisor certificate
Hospitality and Tourism Management Bachelor Degree
Timeline
Sales Assistant
The Tea Collective
10.2024 - 01.2025
Duty Manager
Celestial Billards
09.2024 - Current
Receptionist
The Royal Consulate General Of Saudi Arabia
03.2024 - 08.2024
Administrator
Bigo Technology
12.2021 - 01.2023
Assistant Sale Manager
David Jones
11.2021 - 03.2024
Manager
Destination Rolls
03.2018 - 06.2022
Bachelor of Accounting -
Metro College
Bachelor of Hospitality and Tourism Management -
Kaplan Business School
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