Summary
Overview
Work History
Education
Skills
Additional Qualifications
Community Service
Timeline
Generic

Kyah Falzon

Summary

Highly efficient and hard working Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Ability to work individually and with a team to bring outstanding performance and meet common goals.

Overview

8
8
years of professional experience

Work History

Team Member

Bunnings Warehouse
11.2018 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong cooperative relationships with coworkers and managers.

Customer Service Officer

The Y Leisure City
01.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated and worked throughout the store cafe.

Event Staff Member

Groovin The Moo
04.2022 - 04.2022
  • Implemented event protocols to maintain safety and security of all attendees.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.

Dance Teacher's Assistant

The Edge Performers School
02.2016 - 12.2017
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Adhered to studio guidelines and legal requirements.
  • Taught courses under guidance of senior instructors.

Education

Diploma - Event Management

Holmesglen
Glen Waverley, VIC
05.2023

VCE Completion -

Plenty Valley Christian College
Doreen, VIC
10.2021

Skills

  • POS Transactions
  • Engaging with Diverse Customers
  • Safety Understanding

Additional Qualifications

  • 2016 & 2023 - Basic Life Support (including CPR)
  • 2021 - Barista Course
  • 2022 - Events Air Certification
  • 2023 - NDIS Worker Screening Clearance


Community Service

  • 2016 - 2019 Junior Volunteer Member at Hurstbridge CFA
  • 2019 - Present Hurstbridge Support and Fundraising team
  • 2018 - Participant in Duke Of Edinburgh program
  • 2019 - Vanuatu Mission Trip
  • 2022 - AIME Volunteer
  • 2022 - Victorian State School Spectacular Deputy Stage Manager
  • 2022 - Back Stage Assistant at The Edge Performers School Annual Concert

Timeline

Customer Service Officer

The Y Leisure City
01.2023 - 07.2023

Event Staff Member

Groovin The Moo
04.2022 - 04.2022

Team Member

Bunnings Warehouse
11.2018 - Current

Dance Teacher's Assistant

The Edge Performers School
02.2016 - 12.2017

Diploma - Event Management

Holmesglen

VCE Completion -

Plenty Valley Christian College

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Kyah Falzon