Kyla Blaik
WATTLE GROVE,NSW
Overview
30
30
years of professional experience
Work History
Contact Centre Representative
RSPCA
12.2020 - Current
- Answer and respond to inbound calls and email. Call centre receives up to 300 call per day.
- Provide support and advice to callers on variety of of animal welfare topics. Document all communication and interactions with callers in a clear and concise manner using internal systems.
- Assess and lodge cruelty reports,
- Manage social media,
- Training of new staff and inspectors.
- Liaise with emergency services and inspectors.
Customer Service/Farm Hand
Barter & Sons Hatchery
03.2019 - 10.2020
- Answered inbound calls.
- Assisted customers
- Provided health and general care advice,
- Maintained stock,
- Placed customer orders and organized freight,
- General farm duties.
Veterinary Nurse
ALL CREATURES VETERINARY CENTRE
01.2002 - 12.2003
- All veterinary duties
- All reception duties
- Processing payments
- Stock ordering
- Customer service
- Advice to clients re products and animal health care
Veterinary Nurse
MONA VALE VETERINARY HOSPITAL
01.1997 - 12.2001
- All veterinary duties
- All reception duties
- Processing payments
- Stock ordering
- Customer service
- Advice to clients re products and animal health care.
Laboratory Assistant
RECKITT AND COLMAN PHARMACEUTICALS
01.1995 - 02.1998
- Media preparation
- Food and water testing
- Calibration of equipment
- Detailed record keeping
Education
Animal Care Diploma (ICS) -
Veterinary Nursing Certificate (Newcastle TAFE College) -
Biomedical Techniques Advanced Certificate (Ultimo TAFE) -
Cert IV Companion Animal Services (Dog obedience and behaviour) (International Dog Academy) -
Skills
- Interpersonal skills
- Organized
- Attention to details
- Team player
- Adaptability
- Strong communication
- Technical skills
References
- Lauren Adler 0431 662 319 - Previous Barter & Sons Manager
- Janelle Clarke BVSc, 0411402773
- Vera Pickering BVSc (Hons), Mona Vale Veterinary Hospital, 02 9999 2269
Additional Information
Currently studying with Delta Institute - Certificate IV in Animal Behaviour and Training.
Timeline
Contact Centre Representative
RSPCA
12.2020 - Current
Customer Service/Farm Hand
Barter & Sons Hatchery
03.2019 - 10.2020
Veterinary Nurse
ALL CREATURES VETERINARY CENTRE
01.2002 - 12.2003
Veterinary Nurse
MONA VALE VETERINARY HOSPITAL
01.1997 - 12.2001
Laboratory Assistant
RECKITT AND COLMAN PHARMACEUTICALS
01.1995 - 02.1998
Animal Care Diploma (ICS) -
Veterinary Nursing Certificate (Newcastle TAFE College) -
Biomedical Techniques Advanced Certificate (Ultimo TAFE) -
Cert IV Companion Animal Services (Dog obedience and behaviour) (International Dog Academy) -
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