Kyla Blaik
WATTLE GROVE,NSW
Overview
36
36
years of professional experience
Work History
Contact Centre Representative
RSPCA
12.2020 - Current
- Answer and respond to inbound calls and emails. Call centre receives up to 300 call per day
- Provide support and advice to callers on a variety of animal welfare topics. Document all communication and interactions with callers in a clear and concise manner using multiple internal systems
- Assess and lodge cruelty reports
- Manage social media
- Training of new staff members and inspectors
- Liaise with emergency services and inspectors
- Administrative duties
- Creating SOPs for call centre
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Customer Service/Farm Hand
Barter & Sons Hatchery
03.2018 - 10.2020
- Managed inbound calls
- Administrative duties
- Provided health and general care advice to customers
- Maintained stock levels
- Placed customer orders and organized freight
- General farm duties
- Operated Point of Sale (POS) and EFTPOS machine.
Veterinary Nurse
ALL CREATURES VETERINARY CENTRE
01.2002 - 01.2004
- All veterinary nurse duties
- All reception duties
- Processing payments
- Stock ordering
- Customer service
- Advice to clients including products, animal health care, and post operative care
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
Veterinary Nurse
MONA VALE VETERINARY HOSPITAL
01.1997 - 12.2001
- All veterinary nurse duties including minor surgery
- All reception duties
- Processing payments
- Stock ordering
- Customer service
- Advice to clients re product, animal health care, and post operative care
- Training of new staff members
- In-house pathology testing
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
Laboratory Assistant
RECKITT AND COLMAN PHARMACEUTICALS
01.1995 - 02.1998
- Media preparation
- Food and water testing
- Calibration of equipment
- Detailed record keeping
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Veterinary Nurse
Chipping Norton Veterinary Hospital
12.1991 - 12.1994
Veterinary Nurse
Ourimbah Veterinary Clinic
03.1989 - 09.1991
Education
Cert IV Companion Animal Services - Dog Obedience And Behaviour
Hanrob
Biomedical Techniques Advanced Certificate (Ultimo TAFE) - Biomedical
TAFE
Ultimo2001
Veterinary Nursing Certificate (Newcastle TAFE College) - Veterinary Nursing
TAFE NSW
Newcastle1990
Animal Care Diploma (ICS) - Animal Care
ICS
Sydney1989
Additional Information
Currently studying with Delta Institute - Certificate IV in Animal Behaviour and Training.
Timeline
Contact Centre Representative
RSPCA
12.2020 - Current
Customer Service/Farm Hand
Barter & Sons Hatchery
03.2018 - 10.2020
Veterinary Nurse
ALL CREATURES VETERINARY CENTRE
01.2002 - 01.2004
Veterinary Nurse
MONA VALE VETERINARY HOSPITAL
01.1997 - 12.2001
Laboratory Assistant
RECKITT AND COLMAN PHARMACEUTICALS
01.1995 - 02.1998
Veterinary Nurse
Chipping Norton Veterinary Hospital
12.1991 - 12.1994
Veterinary Nurse
Ourimbah Veterinary Clinic
03.1989 - 09.1991
Cert IV Companion Animal Services - Dog Obedience And Behaviour
Hanrob
Biomedical Techniques Advanced Certificate (Ultimo TAFE) - Biomedical
TAFE
Veterinary Nursing Certificate (Newcastle TAFE College) - Veterinary Nursing
TAFE NSW
Animal Care Diploma (ICS) - Animal Care
ICS
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