Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Kyla Morgan

Receptionist
Barooga,NSW

Summary

I am an enthusiastic, positive and hardworking addition to any team. A reliable team member with 6 years of experience with customer service and hospitality and looking to further my career in a receptionist/administration role. I am committed to maintaining efficiency and excellence in any workplace. I am an extremely fast learner with a drive to achieve and improve.

Overview

6
6
years of post-secondary education
5
5
years of professional experience

Work History

Front of House Team Member/Waitress

Sweet Ness Cafe
Barooga, NSW
02.2021 - Current
  • Displayed enthusiasm and promoted helpful service to customers, successfully increasing referrals and walk-in business.
  • Collected credit card, cash and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Fielded phone enquires and handled booking requests

Front of House Team Member/Waitress

Groove Train
Melbourne, VIC
07.2019 - 12.2020
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs..
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Waitress

Cafe Lucio
Melbourne, VIC
04.2016 - 07.2019
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times..
  • Collected credit card, cash and dispensed change for cash transactions.

Facilities Assistant - Work Experience

Moreland City Council
Melbourne, VIC
05.2018 - 05.2018
  • Assisted with logistical requirements for Council events and meetings.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Performed clerical duties, including registering participants and answering specific event inquiries.

Education

High School Diploma -

Greensborough College
Greensborough, VIC
02.2015 - 11.2020

Skills

    Strong customer/client relations

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Accomplishments

  • Member of School College Committee (2020)
  • School house captain (2016 - 2019)
  • Member of Diamond Valley Netball Club (2012-2019)
  • Member of St Marks Calisthenics Club (2009-2017)
  • Member of Barooga Football netball club (2021-Current)

Timeline

Front of House Team Member/Waitress

Sweet Ness Cafe
02.2021 - Current

Front of House Team Member/Waitress

Groove Train
07.2019 - 12.2020

Facilities Assistant - Work Experience

Moreland City Council
05.2018 - 05.2018

Waitress

Cafe Lucio
04.2016 - 07.2019

High School Diploma -

Greensborough College
02.2015 - 11.2020

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