Kyla Morgan
Receptionist
Barooga,NSW
Summary
I am an enthusiastic, positive and hardworking addition to any team. A reliable team member with 6 years of experience with customer service and hospitality and looking to further my career in a receptionist/administration role. I am committed to maintaining efficiency and excellence in any workplace. I am an extremely fast learner with a drive to achieve and improve.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Front of House Team Member/Waitress
Sweet Ness Cafe
Barooga, NSW
02.2021 - Current
- Displayed enthusiasm and promoted helpful service to customers, successfully increasing referrals and walk-in business.
- Collected credit card, cash and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Fielded phone enquires and handled booking requests
Front of House Team Member/Waitress
Groove Train
Melbourne, VIC
07.2019 - 12.2020
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs..
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Waitress
Cafe Lucio
Melbourne, VIC
04.2016 - 07.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times..
- Collected credit card, cash and dispensed change for cash transactions.
Facilities Assistant - Work Experience
Moreland City Council
Melbourne, VIC
05.2018 - 05.2018
- Assisted with logistical requirements for Council events and meetings.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Performed clerical duties, including registering participants and answering specific event inquiries.
Education
High School Diploma -
Greensborough College
Greensborough, VIC 02.2015 - 11.2020
Skills
Strong customer/client relations
Accomplishments
- Member of School College Committee (2020)
- School house captain (2016 - 2019)
- Member of Diamond Valley Netball Club (2012-2019)
- Member of St Marks Calisthenics Club (2009-2017)
- Member of Barooga Football netball club (2021-Current)
Timeline
Front of House Team Member/Waitress
Sweet Ness Cafe
02.2021 - Current
Front of House Team Member/Waitress
Groove Train
07.2019 - 12.2020
Facilities Assistant - Work Experience
Moreland City Council
05.2018 - 05.2018
Waitress
Cafe Lucio
04.2016 - 07.2019
High School Diploma -
Greensborough College
02.2015 - 11.2020
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