Kyle Griffin
St Clair,Australia
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty. Eager to utilise current skills and to seize opportunities for further development.
Overview
11
11
years of professional experience
Work History
Media Advisor
JB Hi-Fi
Jaminsontown, 2750
10.2019 - Current
- Delivering outstanding service to customers and business partners.
- Working with internal and external teams to help resolve issues including customer complaints, stock variances and other disputes.
- Keeping informed and up-to-date with new channels of media to ensure customers have excellent experiences.
- Accountability for ensuring that all merchandising duties are completed and all relevant procedures are followed.
- Assisting other teams with administrative and operational duties such as invoice management and stock processing.
Store Assistant
Aldi
Fairfield, NSW
04.2019 - 10.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Cash and manual handling.
Shift Manager
McDonalds
Wetherill Park, NSW
02.2012 - 04.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managing store social media platforms for event planning. and creating promotional content.
- Management and collaboration for community events.
- Resolving customer complaints and other disputes.
- Stock and waste management.
Education
Bachelor of Social Science (Psychology) - Social Sciences
Western Sydney University
Kingswood, NSW11.2022
Skills
- Promotion and Advertising
- Customer Experience & Engagement
- Management
- Computer Literacy
- Social Sciences
- Communication & Collaboration
Timeline
Media Advisor
JB Hi-Fi
10.2019 - Current
Store Assistant
Aldi
04.2019 - 10.2019
Shift Manager
McDonalds
02.2012 - 04.2019
Bachelor of Social Science (Psychology) - Social Sciences
Western Sydney University
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