Kyle Knight
Narangba,QLD
Summary
Owner/Director at Impact Plumbing & Drainage Solutions with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in relationship building and staff management, I successfully trained high-performing teams and negotiated favourable supplier contracts, resulting in significant cost reductions and repeat business.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Director
Impact Plumbing & Drainage Solutions
03.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Plumber Supervisor
JK Plumbing
03.2006 - 01.2008
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Plumber Supervisor
Plumbco Services
01.2005 - 02.2006
- Established long-lasting relationships with vendors resulting in better pricing options for the company''s purchasing needs.
- Enhanced workplace safety by conducting regular staff training sessions on proper tool usage, equipment handling, and hazard identification.
- Maintained open communication channels between team members during projects to foster collaboration and prevent misunderstandings.
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Collaborated with other construction teams for smooth coordination during large-scale projects, ensuring seamless integration of plumbing systems.
- Reduced customer complaints by promptly addressing issues and implementing corrective actions.
- Understood [Location] city plumbing codes and interpreted architectural and mechanical drawings.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Plumbing Foreman
Bassett Plumbing & Draingae
01.1996 - 01.2006
- Performed skilled pipefitting tasks using a variety of materials including copper, PVC, cast iron, and stainless steel piping systems.
- Resolved complex plumbing issues through effective troubleshooting, diagnosis, and repair strategies.
- Leveraged expertise in blueprint reading and interpretation to ensure accurate implementation of plumbing system designs.
- Conducted comprehensive assessments of existing plumbing systems for renovation projects, recommending upgrades or replacements as necessary.
- Enhanced job site safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
James Cook High School
Auckland, NZSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
- Employee development
- Hiring and staffing
- Attention to detail
- Team leadership
- Scheduling
Certification
- QBCC Contractor License
- Occupational Licensed Plumber/Drainer
- Gas-fitting Craftmans A, NZQA - 2005
Timeline
Owner/Director
Impact Plumbing & Drainage Solutions
03.2008 - Current
Plumber Supervisor
JK Plumbing
03.2006 - 01.2008
Plumber Supervisor
Plumbco Services
01.2005 - 02.2006
Plumbing Foreman
Bassett Plumbing & Draingae
01.1996 - 01.2006
James Cook High School
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