Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyle Morris

Brisbane,QLD

Summary

Dynamic IT Support Trainee with hands-on experience at TAFE, excelling in troubleshooting and cloud computing. Proven ability to manage user accounts in Active Directory and deliver exceptional help desk support. Adept at resolving technical issues while ensuring cybersecurity best practices, demonstrating strong customer service and technical skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Trainee

TAFE
10.2024 - 04.2025
  • Company Overview: Completed 6 months of training in a simulated IT environment, gaining experience in system administration, troubleshooting, and network management.
  • Provided remote and in-person help desk support to users.
  • Diagnosed and resolved hardware, software, and network issues.
  • Managed user accounts and permissions via Active Directory.
  • Documented technical issues and solutions in a ticketing system.
  • Assisted in setting up and maintaining cloud-based environments in AWS & Azure.
  • Ensured cybersecurity best practices and performed routine system updates.
  • Completed 6 months of training in a simulated IT environment, gaining experience in system administration, troubleshooting, and network management.

Back of House

hugry jacks
Brisbane, Qld
02.2024 - 01.2025
  • Ordered supplies as needed for the kitchen.
  • Took orders accurately and communicated them to the kitchen staff promptly.

Car Detailer

norris motor group
Kedron, Qld
11.2022 - 03.2023
  • Applied waxes to protect paint finish from weather conditions and oxidation.
  • Polished chrome trim with a soft cloth or buffer.

Education

Certificate III - Information Technology

TAFE
Tafe QLD
04-2025

Skills

  • Help Desk Support
  • Troubleshooting
  • Windows System Administration
  • Linux System Administration
  • Cloud Computing
  • AWS
  • Azure
  • Networking
  • Security
  • Active Directory
  • User Management
  • Hardware Support
  • Software Support
  • Remote Desktop Assistance
  • Customer Service
  • Technical Support
  • IT Documentation
  • Ticketing Systems
  • Simulated IT Environment Training

Certification

  • Certificate III in Information Technology, Completed
  • AWS & Azure Fundamentals, In Progress

References

Available upon request.

Timeline

IT Support Trainee

TAFE
10.2024 - 04.2025

Back of House

hugry jacks
02.2024 - 01.2025

Car Detailer

norris motor group
11.2022 - 03.2023

Certificate III - Information Technology

TAFE

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Kyle Morris