Kyle Simpson
Perth,WA
Summary
Recent university graduate with a strong academic background in Cyber Security and Internetworking, eager to leverage knowledge gained through coursework and hands-on projects into a career in the IT industry. Possesses solid foundational skills in network security, risk management, and complemented by practical experience in hospitality and retail environments. Proven ability to deliver exceptional customer service and collaborate effectively in team settings. Seeking an entry-level position where dedication, technical acumen, and a passion for IT can contribute to organizational success and growth. Eager to apply technical knowledge and customer service experience to IT roles.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Liquorland
01.2022 - Current
- Licensed approved manager capable and experienced in operating a licensed premise alone.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managing deliveries and maintaining correct inventory.
- Ensuring store compliance with all regulations and laws.
- Dealing with abusive and dangerous customers in a safe manor.
Front Of House
Dome Cafe
01.2019 - 12.2019
- Maintaining cleanliness throughout the store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Working as a team to prioritise tasks and ensure a great customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Information Technology
University of Murdoch
Perth, WA07.2023
High School Diploma -
Albany Senior High School
Albany, WA11.2018
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Technical Support
- Hardware Installation
- Complex Problem-Solving
- Customer Needs Assessment
- Customer Service
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Honest and Dependable
Timeline
Sales Assistant
Liquorland
01.2022 - Current
Front Of House
Dome Cafe
01.2019 - 12.2019
Bachelor of Science - Information Technology
University of Murdoch
High School Diploma -
Albany Senior High School
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