Kyle Wise
Protective Services Officer
Kippa-Ring,QLD
Summary
Physically fit, highly professional Protective Services Officer who can maintain a sense of calm and control in demanding situations. Ability to communicate effectively using language concepts familiar to young people considering age, cognitive (intellectual) ability and English language skills with an extensive Security Monitoring and Operating Systems background. I can relate to people from a range of social, cultural, and ethnic backgrounds and varying physical and mental abilities. I'm a Highly customer focused and committed to providing value and dedication to anything I do. During my approx. 10 Years in the security industry and the last 3 years within Qld Health Protective Services, I have regularly liaised with QPS and other Emergency Services. I can provide effective first aid treatment in a medical emergency and/or secure the area until a more qualified person has arrived.
Overview
10
10
years of professional experience
7
7
Certification
Work History
Protective Services Officer
Kallangur Satellite Hospital (KSH)
Kallangur, Queensland
12.2023 - Current
- Extensive CCTV Camera Operations including Monitoring, Reviewing ,Bookmarking & Exporting footage with experience using PTZ (Push, Tilt Zoom) and Fish Eye (360) camera systems effectively.
- Provide high quality, timely and appropriate levels of security, fire protection and safety services to Kallangur Satellite Hospital as required to ensure the protection of persons, the protection of property, the prevention of crime, the preservation of the peace and the protection of information.
- Prioritize tasks and respond to requests for security and/or emergency assistance in accordance with Queensland Health, Health Service, Facility and Unit guidelines, policies, procedures, and protocols.
- Demonstrate effective team member skills within a multi-disciplinary team showing initiative in problem solving and an ability to review, develop and implement improvements in conjunction with the team, meet deadlines, readjust daily work priorities to meet a changing work environment.
- Compliance with the Queensland Government Code of Conduct, Human Resource Management policies and procedures including Workplace Health and Safety, Equal Opportunity and Anti-Discrimination policies and procedures.
- Provide controlled access to Health Service facilities to patients, staff, visitors and contractors as required utilizing in-house systems (e.g. CARDAX,
Avigilon Control Centre – CCTV, Integriti Gatekeeper, Integriti Designer.
Protective Services Officer/ Acting Senior
Surgical Treatment & Rehabilitation Service (STARS
11.2022 - 12.2023
- Oversee Security Shift Operations & Provide Security Coordinator with shift reports
- Provide controlled access to Health Service facilities to patients, staff, visitors and contractors as required.
- Maintain a high visibility security presence throughout Health Service facilities in line with the prioritization of tasks
- Provide high quality, timely and appropriate levels of security, fire protection and safety services to STARS as required to ensure the protection of persons, the protection of property, the prevention of crime, the preservation of the peace and the protection of information.
- Monitor and operate communication equipment and CCTV in a proper and ethical manner
- Performs other duties as directed by the Security Coordinator or Facility Manager, and in the event QFES or QPS become the lead agency, directions from those entities.
- Provide close personal protection to staff confronting aggressive and volatile situations in the provision of frontline health services.
- Wrote detailed reports of all security breaches and investigations
Protective Services Officer/Acting Senior
The Prince Charles Hospital (TPCH)
11.2021 - 11.2022
- Supervise Security Shift Operations and Provide Security Coordinator with shift report
- First response to emergency calls and distribute security response as required and appropriate.
- As required, escort, monitor and restrain patients under the direction and supervision of clinical staff
- Provide comprehensive security services and assistance to patients, visitors, staff and contractors whilst at the same time protecting the physical assets of the MNHHS.
- Maintain a calm confident manner to install confidence in any issues that require management.
- Review, Bookmark and Export CCTV footage as well as monitor and conduct test of equipment.
- Undertake supervisory mobile patrols of the TPCH complex which include smoking patrols, security foot patrols (internal and external, HLS inspections (lights, landing pad and fencing – conducted every job)
- Record all shift activities, incidents, breaches, observations, comments and supporting digital media in the Protective Services security reporting system.
- Conduct risk assessments on incoming patients (Broset Reports) as well as writing, checking, and submitting all associated supervisor reports.
Education
High School Diploma -
Clontarf Beach State High School
Clontarf, QLD11.2004
Skills
- Experience Supervising and Operation of CCTV control room including Reviewing, Bookmarking & Exporting footage and Experience using PTZ (Push, Tilt, Zoom) and Fish Eye (360) cameras effectively
- Ability to Respect, Understand and Act in a culturally sensitive manner
- Agile leadership skills encompassing supervision of staff, people and shift management and extensive experience in prioritizing resources in all situations
- Computer Literacy including opertations of in-house systems CCTV - Avigilon Control Centre and Access systems - Cardax, Integriti Gatekeeper and Integriti Designer
- Issuing of parking and environmental infringement notices under the Health Services Act 1991
- Experience in effectively leading, motivating and working within a team environment
- Ability to liaise with members of the public, organisations and emergency services
- Experienced in fire panel isolations and de-isolations on a wide range of operating systems
- Excellent Written and Verbal Communication
References
Jason SUMMERS - Brighton Security Coordinator
P: 0422 986 447 E: jason.summers@health.qld.gov.au
.
Corey MOON - Protective Services Officer/Acting Senior KSH
P: 0422 769 990 E: corey.moon@health.qld.gov.au
Certification
- Chief Warden Fire Training
- Occupational Violence Protection Training (previously Aggressive Behavior Management)
- Aboriginal & Torres Strait Islander Cultural practice Program
- Batons and Defensive Tactics
- Infection Control Awareness
- Fatigue Risk Management
- Advanced Senior First Aid Certificate
- Open QLD Drivers license
- Open QLD Heavy Vehicle drivers license
- Defibrillator Training
- Cert ll Security Operations
- Cert lll Security Operations
- QLD – Security Licence (Crowd Control, Monitoring, Bodyguard, Cash in transit)
- Cert II Information Technology
- Cert II Communication for the workplace
- Blue Card
Timeline
Protective Services Officer
Kallangur Satellite Hospital (KSH)
12.2023 - Current
Protective Services Officer/ Acting Senior
Surgical Treatment & Rehabilitation Service (STARS
11.2022 - 12.2023
Protective Services Officer/Acting Senior
The Prince Charles Hospital (TPCH)
11.2021 - 11.2022
High School Diploma -
Clontarf Beach State High School
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