Kylie Barling
Orange,Australia
Summary
Adaptable professional with a strong track record of quickly mastering new skills and environments. Proven expertise in leveraging knowledge to achieve measurable results. Committed to ongoing professional development and effective change management. Recognized for exceptional customer service and decision-making abilities.
Overview
14
14
years of professional experience
Work History
Medical Administration
76 Prince Medical
Orange
01.2024 - Current
- Managed appointments, checked in patients, and answered phones and emails efficiently.
- Executed scanning and faxing tasks to maintain communication flow.
- Ensured all medical records were accurate and up-to-date according to practice policies.
Mystery Shopping
Human Experience
01.2022 - Current
Banking Administration
Orange Credit Union
06.2023 - 02.2024
- Executed banking administration functions across collections, financial hardship, and deceased estates.
- Managed compliance tasks to adhere to strict regulations and maintain operational integrity.
- Delivered exceptional customer service while addressing client inquiries and concerns.
- Worked effectively in team environments to make the workplace more productive.
Night Fill
Woolworths Orange
01.2021 - 01.2023
Customer Service Representative
Telstra Bathurst Call Centre
01.2020 - 01.2022
- Provided exceptional customer service for NBN Faults Team by utilising Siebel and Salesforce systems.
- Executed complex troubleshooting strategies to identify at-risk and Priority Assist customers.
- Managed case resolutions and addressed customer complaints with strong critical thinking skills.
- Achieved key performance indicators through diligent attention to detail and problem-solving abilities.
Customer Service Representative
BCF Orange
01.2019 - 01.2021
Disability Support Worker
Challenge Community Services
01.2018 - 01.2019
Kitchens and Bathrooms Specialist
Bunnings Warehouse Orange
01.2016 - 01.2017
Console Operator
Coles Express Orange
01.2013 - 12.2015
Customer Service Representative, Barista and Administrative Clerk
East Orange Newsagency
01.2011 - 12.2013
Education
Bachelor of Arts - Creative And Fine Arts
Curtin University
Perth, WACIV -
Business – Administration
TAFE NSW12-2025
Tier II ASIC Compliance - Finance
Institute of Strategic Management
Online06-2025
Studylink Subject - Intro To Critical Thinking & Podcasting
Charles Sturt University
Online04-2025
STEPS program -
CQUniversity
Online02.2024
CSU Studylink - Introduction to Bioscience, Anatomy and Chemistry
Charles Sturt University
Studylink01.2024
CIV - Fine Arts
Western Institute of TAFE
Orange, NSW01.2008
Higher School Certificate -
Narromine High School
Narromine, NSW01.2006
Skills
- Microsoft Office Suite
- Mac, iOS, and Windows proficiency
- Point of Sale systems
- Ultracs & Bizedocs software
- Salesforce & Siebel CRM
- BP Premier Software
Volunteer Experience
- Consumer Advisory Group, ANZBA, 2023 - 2025, Health research collaboration to improve services and outcomes for Burn Survivors in Australia.
- Manager, CYMS U09 Green Soccer team, 2020
- Exhibition Assistant, Head On Photo Festival, 2019, Drinks and food service, sales of drinks tokens, serving drinks and canapés.
- Coach, CYMS U07 Black soccer team, 2018
- Consult the group at Royal North Shore Hospital, 2017, for burns patient outcomes
Achievements And Qualifications
- Full unrestricted car and motorcycle licence
- Working with Children Check
- Responsible Service of Alcohol
- Commendation at Curtin University 2018
- CAMS Officials licence 2019
- Make and serve coffee Certificate of Attainment
- Tutoring and Literacy Skills Certificate of Attainment
- Certificate II in Hospitality and Food Services
Languages
German
Elementary
References
References available upon request.
Timeline
Medical Administration
76 Prince Medical
01.2024 - Current
Banking Administration
Orange Credit Union
06.2023 - 02.2024
Mystery Shopping
Human Experience
01.2022 - Current
Night Fill
Woolworths Orange
01.2021 - 01.2023
Customer Service Representative
Telstra Bathurst Call Centre
01.2020 - 01.2022
Customer Service Representative
BCF Orange
01.2019 - 01.2021
Disability Support Worker
Challenge Community Services
01.2018 - 01.2019
Kitchens and Bathrooms Specialist
Bunnings Warehouse Orange
01.2016 - 01.2017
Console Operator
Coles Express Orange
01.2013 - 12.2015
Customer Service Representative, Barista and Administrative Clerk
East Orange Newsagency
01.2011 - 12.2013
Bachelor of Arts - Creative And Fine Arts
Curtin University
CIV -
Business – Administration
Tier II ASIC Compliance - Finance
Institute of Strategic Management
Studylink Subject - Intro To Critical Thinking & Podcasting
Charles Sturt University
STEPS program -
CQUniversity
CSU Studylink - Introduction to Bioscience, Anatomy and Chemistry
Charles Sturt University
CIV - Fine Arts
Western Institute of TAFE
Higher School Certificate -
Narromine High School
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