Kylie Darcy-Smith
Brisbane,QLD
Summary
Results-driven professional with extensive experience in club operations and customer service. Skilled in training staff, implementing communication strategies, and fostering a positive work environment to boost team morale and performance.
Overview
2026
2026
years of professional experience
Work History
Senior Duty Manager
Avalon Beach RSL Club
09.2016 - 11.2025
- Supervised daily club operations and ensured adherence to service standards.
- Trained new employees on club policies and customer service techniques.
- Resolved member inquiries and complaints to maintain satisfaction levels.
- Implemented effective communication strategies among team members for smooth operations.
- Provided guidance, training and support to junior staff members in order to optimize performance.
- Assisted customers with inquiries, complaints, or issues related to services provided by the company.
- Ensured compliance with health, safety and security regulations at all times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed transactions through POS systems accurately and efficiently.
- Ensured compliance with regulatory requirements regarding workflow processes.
- Managed daily operations including opening and closing procedures, cash handling.
- Supervised daily gaming operations and ensured compliance with regulations.
- Oversaw daily bar operations and staff management to ensure smooth service.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Collaborated with HR to address employee grievances effectively and sensitively.
Club Supervisor/Compliance Officer
Manly Warringah Rugby League Club
Brookvale
2001 - 09.2016
- Maintained cleanliness of the facility according to health standards established by the local government.
- Supervised daily operations of club, including customer service and staff management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Strongroom Attendant
Manly Warringah Rugby League Club
Brookvale
1996 - 2001
- Enforced safety protocols to ensure a secure environment for guests and staff.
- Operated currency counting machines to ensure accurate cash handling.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed cash and coin transactions in a secure money room environment.
Education
SITHFAB021 - Provide Responsible Service of Alcohol
Clear To Work
Brisbane, QLD01-2026
SITHGAM022 - Provide Responsible Gambling Services
Clear To Work
Brisbane, QLD01-2026
Armed Hold Up -
Allara Global
08-2025
CCH10095312 - NSW RSA/RCG Advanced Competency Card
Service NSW
06-2025
Anti Money Laundering -
Allara Global
06-2025
AML/CTF Risk Awareness Training - Gaming
Barringtons'
NSW06-2024
HLTAID009 - Provide Cardiopulmonary Resuscitation
Wollongong First Aid
05-2024
HLTAID010 - Provide Basic Emergency Life Support
Wollongong First Aid
05-2024
HLTAID011 - Provide First Aid
Wollongong First Aid
05-2024
BSB42015 Certificate IV - Educational Leadership and Management
Barrington Group Australia
09-2019
THH33002 - Certificate III Hospitality
TAFE NSW
NSW11-2008
Skills
- Customer service and support
- Cash handling expertise
- Communication skills
- Conflict resolution
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Active listening
- Gaming services management
- Responsible service standards
- Problem-solving aptitude
References
References available upon request.
Timeline
Senior Duty Manager
Avalon Beach RSL Club
09.2016 - 11.2025
Club Supervisor/Compliance Officer
Manly Warringah Rugby League Club
2001 - 09.2016
Strongroom Attendant
Manly Warringah Rugby League Club
1996 - 2001
SITHFAB021 - Provide Responsible Service of Alcohol
Clear To Work
SITHGAM022 - Provide Responsible Gambling Services
Clear To Work
Armed Hold Up -
Allara Global
CCH10095312 - NSW RSA/RCG Advanced Competency Card
Service NSW
Anti Money Laundering -
Allara Global
AML/CTF Risk Awareness Training - Gaming
Barringtons'
HLTAID009 - Provide Cardiopulmonary Resuscitation
Wollongong First Aid
HLTAID010 - Provide Basic Emergency Life Support
Wollongong First Aid
HLTAID011 - Provide First Aid
Wollongong First Aid
BSB42015 Certificate IV - Educational Leadership and Management
Barrington Group Australia
THH33002 - Certificate III Hospitality
TAFE NSW