Kylie Guy

, This is a new role to me as I had never done this line of work before, I have thoroughly enjoyed learning new administrative skills and working closely with the management team. I work at my best when I'm challenged and under pressure and I thrive when learning new tasks which this role has offered tasks performed in this role are as follows

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Banking

• I was offered this role as a new challenge because of my life experience and exceptional customer service , my job entails the running of weekly checklists for the crown equipment, booking in scheduled services, filing of documents ,making sure Team Members are up to date with training and ensuring staff licence holders are compliant and up to date.

My strengths in this role are :

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

In this role with Bunnings, its about the Best Experience for our customers from the moment you walk in the door, to when you leave the store , I covered many areas with this role by meeting and greeting the customer on the door to serving on the registures, running the information desk with returns ,cutting keys to hiring out our equipment. Also on line orders with click n collect and booking in deliverys for there oders I also, worked with family nights and going out on location to help support our local commuty groups ,wether its building a shed or creating a garden. I was in this role for 12 yrs.

My career started at Bunnings, when I was living in Mildura , after being a chef for 23ys it was time for a change ,I started on the registures and got offered to work in the cafe as a supervisor which involed

• Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
• Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
• Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
• Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
• Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
• Kept cafe in full compliance with health code standards and achieved consistent scores above Number.

I had a successful career as a qualified for 23 yrs . I started as an apprentice with Doyles in Mordialloc, then went on to many of Victoria's finest restaurants, and interstate such as The Sheraton Mirage Port Douglas, the Ski fields of Victoria I have covered many roles from line chef to Head Chef , some of the responsibilities included ,

• Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
• Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
• Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
• Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Reduced food waste with strategic menu planning and inventory control techniques.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Placed orders to restock items before supplies ran out.
• Maintained well-organized mise en place to keep work consistent.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
• Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
• Evaluated food products to verify freshness and quality.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Set up and broke down kitchen for service.