Kylie Jones
Lucas,VIC
Summary
Results driven and values-led professional with strong experience across disability services, fundraising, stakeholder engagement, administration, and people leadership. Alongside this, I successfully owned and established my own cleaning business for six years, developing strong skills in operations management, client relationships, and team leadership. Currently working at McCallum, I bring a deep understanding of the organization's purpose, community impact, and participants needs. I am highly organized, proactive , and confident in building meaningful relationships with internal and external stakeholders. Known for my positive energy and collaborative leadership style, I thrive in fast paced environments and am motivated by opportunities to strengthen engagement, promote inclusive stories, and drive positive outcomes for the people and communities we support.
Overview
7
7
years of professional experience
Work History
Employment Support Mentor - School Leavers Program (SLES)
McCallum Disability services
Ballarat
02.2025 - Current
- Work with customers with varying support needs to include neuro diversity
- Excellent written and verbal communication skills
- A customer service approach with Excellent communication and interpersonal skills
- An active listener with the ability to deliver meaningful mentoring sessions and able to identify if a participant needs more support and communicate this to the SLES Coordinator
- Goal orientated to support effective plan outcomes
- Ability to manage time effectively and prioritize tasks by importance and urgency
- Ability to resolve conflict, coach and mentor others
- Implemented process improvements that enhanced service delivery efficiency within the organization.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Person centred support, including positive behaviour support
- Acted as liaison between mentees and industry professionals, enriching mentorship experience with real-world insights.
- Understanding of the NDIS, funding and services
Intake Officer – NDIS Services team
McCallum Disability services
Ballarat
10.2023 - Current
- First point of call for potential McCallum Customers, ensuring consistency and quality of service.
- Discuss customer needs, identify service options, and facilitate site visits, exploring support options and conducting reviews at various stages of the journey.
- Complete required participant documentation and Customer Experience Advisors and managers
- Booking of participant funds via Plan Managers/PACE/PRODA
- Coordinate intake email account and answer phones.
- Collaborate with other McCallum Services.
- Ensure service agreements are completed within agreed time limits.
- Regularly check in with customers during the first 60 days of transition.
- Conduct exit interviews when required.
- DWG representative
Reception/Administration Officer
McCallum Disability services
Ballarat
10.2022 - 10.2023
- Accounts receivable duties, PPE stock for McCallum houses and work groups
- Ordering and receiving
- Undertaking routine administration activities to support the business, which includes reception responsibilities, providing a high level of customer service to visitors, customers, and colleagues.
- Providing support to Supported Employees in reception including a range of daily work tasks
- Fleet administration – keeping track of servicing/log book etc
- Organizations, Government Departments, and support agencies
- DWG representative
Office Manager
Cave Hill Creek
Raglan
01.2020 - 06.2022
- Coordinating and managing office operations, sales, bookings, responding to emails and phone enquiries promptly
- Communicator and effective team member
- Coordinating Emergency response
- Vital role in linking and coordinating operational areas of the business including staff management, payroll, processing timesheets, employment paperwork, ordering uniforms
- Building relationships with clients and customers to ensure exceptional customer service
- Data entry in MYOB, accounts, use of Microsoft Office Suite and Accounts payable and receivable.
Business Development Consultant
CVGT
Ballarat
04.2019 - 01.2020
- In this result’s orientated position, I was responsible for marketing jobseekers with a disability to employers to find suitable ongoing employment and education opportunities, maintaining support throughout the process.
- This was achieved by direct contact with employers via phone and employer visits to new and existing employers.
- Established links with a variety of networks including, but not limited to, clinical support networks (including psychiatric/mental health, physical therapies etc.) employers, community.
- Regular meetings with participants to assess and determine the kind of support and assistance that needs to be sourced.
- Ability to generate and apply innovative solutions to overcome barriers to employment and education.
- Demonstrated flexibility to adapt to working environments.
- Designed tailored strategies for client engagement, enhancing service delivery and satisfaction.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
Education
Certificate IV - Alcohol and other Drugs and Mental Health
Genu
Ballarat, VIC01.2026
HSR Initial OHS Training Course - Big B – 5-day course
01.2024
Current First Aid Training -
01.2024
Diploma - social science (Child Care)
University of Melbourne
01.1995
Year 12 - undefined
Loreto College Ballarat
01.1992
Skills
- Teamwork and collaboration
- Organization
- Skill development
- Interpersonal communication
- Social media marketing
- Creative and innovative
- Project planning
- Event coordination
- Stakeholder management
- Budgeting and allocation
- Attention to detail
- Effective communication
Timeline
Employment Support Mentor - School Leavers Program (SLES)
McCallum Disability services
02.2025 - Current
Intake Officer – NDIS Services team
McCallum Disability services
10.2023 - Current
Reception/Administration Officer
McCallum Disability services
10.2022 - 10.2023
Office Manager
Cave Hill Creek
01.2020 - 06.2022
Business Development Consultant
CVGT
04.2019 - 01.2020
HSR Initial OHS Training Course - Big B – 5-day course
Diploma - social science (Child Care)
University of Melbourne
Year 12 - undefined
Loreto College Ballarat
Certificate IV - Alcohol and other Drugs and Mental Health
Genu
Current First Aid Training -
FURTHER TRAINING
- 2020 - Latrobe University PEAS training
- Partnerships for employment outcomes for autistic people in society
- 2020 - Play by the rules Child Protection Online
- 2020 -DV alert course Domestic Violence alert Lifeline
- Current Working with Children