Kylie Pham
Bankstown,NSW
Summary
My career goal is to seek work in an environment that will challenge me , while allowing me to contribute to the continued growth and success of the business.
Overview
7
7
years of professional experience
Work History
Gaming Attendant
Bankstown Sports Club
09.2022 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Facilitated effective communication among team members through regular meetings, training sessions, and open dialogue channels.
- Collaborated with marketing team members to promote special events and attract new clientele to the gaming facility.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Calculated and sort out money end of the day
Customer Service Assistant
Dolly Girl's Fashion Shop
04.2019 - 10.2022
- Responded to customer calls and emails to answer questions about products and services.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Answered customer questions about product availability and shipment times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and organized work environment to maintain customer safety.
Customer Services Assistant
Hungry Jack's
02.2018 - 01.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Cash handling
Waiter/Restaurant Waiter
Ha Noi Quan Restaurant
01.2017 - 12.2017
- Processed orders and sent to kitchen employees for preparation.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Education
Bachelor of Education ( Primary ) - Bachelor of Arts And Bachelor of Education(primary
Macquarie University
Sydney, NSWDiploma of Education - Early Childhood Education And Care
Bankstown Tafe
Bankstown, NSW12.2022
Certificate III - Early Childhood Education
Bankstown Tafe
Bankstown, NSW12.2021
High School Diploma -
Bankstown Girls High School
Bankstown, NSW09.2018
Skills
- Ticket Collection
- Gaming industry awareness
- Materials Distribution
- Flexible Schedule
- Customer service expertise
- Gaming machine knowledge
- Customer Service
- Cash Handling
- Employee Training
- Basic Math
- Bill computation
- Menu Memorization
- Food and Beverage Upselling
- Verbal Communication
- Relationship Building
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Gaming Attendant
Bankstown Sports Club
09.2022 - Current
Customer Service Assistant
Dolly Girl's Fashion Shop
04.2019 - 10.2022
Customer Services Assistant
Hungry Jack's
02.2018 - 01.2019
Waiter/Restaurant Waiter
Ha Noi Quan Restaurant
01.2017 - 12.2017
Bachelor of Education ( Primary ) - Bachelor of Arts And Bachelor of Education(primary
Macquarie University
Diploma of Education - Early Childhood Education And Care
Bankstown Tafe
Certificate III - Early Childhood Education
Bankstown Tafe
High School Diploma -
Bankstown Girls High School
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