ROMCHALEE IAMLA-IAD
Rockdale
Summary
Dynamic professional with a strong work ethic and proven cash handling proficiency at Rydalmere Tavern. Enhanced customer satisfaction through exceptional service and effective issue resolution, contributing to increased revenue. Skilled in gaming machine maintenance and fostering positive experiences, while promoting responsible gambling practices. Committed to teamwork and collaboration for operational success.
Overview
15
15
years of professional experience
Work History
Gaming Attendant
Rydalmere Tavern
01.2025 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
Manager of Business Development and Sales
Queen Enterprise Thailand
01.2019 - 01.2024
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Qualified leads by scheduling introductory discovery meetings and calls.
Restaurant Owner
All Rice Thai Food
01.2013 - 01.2018
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Restaurant Manager
Taste of Thai International Airport
01.2010 - 01.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Bachelor of Arts -
Chandrakasem Rajabhat University
Bangkok Thailand01-2005
High School Diploma -
Wat That Thong Bangkok Thailand
Thailand01-1999
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Gaming industry awareness
- Responsible gambling practices
- Patience and empathy
- Gaming machine maintenance
- Customer service expertise
- Cash handling
- Time management
- Employee training
- Teamwork and collaboration
- Ticket collection
- Customer assistance
- Issue resolution
Timeline
Gaming Attendant
Rydalmere Tavern
01.2025 - Current
Manager of Business Development and Sales
Queen Enterprise Thailand
01.2019 - 01.2024
Restaurant Owner
All Rice Thai Food
01.2013 - 01.2018
Restaurant Manager
Taste of Thai International Airport
01.2010 - 01.2012
Bachelor of Arts -
Chandrakasem Rajabhat University
High School Diploma -
Wat That Thong Bangkok Thailand
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