Kylie Powell
Mount Gravatt,QLD
Summary
Dynamic leader with a proven track record at Steve Madden, enhancing concession sales through strategic promotional tactics and insightful sales analysis. Excelled in customer service and relations at Telstra Corporation, fostering client retention. Skilled in cash handling and empowering teams, consistently achieving sales targets. Expert in health and safety regulations, ensuring a safe shopping environment.
Overview
2025
2025
years of professional experience
Work History
Manager of Concession
Steve Madden
- Increased concession sales by implementing effective promotional strategies and product placement.
- Analyzed sales data to identify trends and make informed decisions regarding inventory management and product placement.
- Evaluated sales performance regularly to ensure quality, timeliness, and value for money across all aspects of the concession operation.
Inbound Call Centre Custoner Service Consultant
Telstra Corporation
06.2019 - 11.2024
- Explained necessary service steps and associated time frames.
- Contributed to brainstorming sessions for improving client retention.
- Recorded payment details and personal data on customer accounts.
- Provided comprehensive advice on products and services, ensuring smooth client interactions.
Team Leader Ladies Shoes Department Retail
Myer Carindale
10.2010 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Reaching sales targets set and encouraging team members to reach these as well
- Maintained the appearance of the store front and the storage of stock l.
- Stocktaking products and leading team members in similar activities
Education
Diploma Of Interior Design - Interior Design
Commercial Arts Training College
Spring Hill, QLD11.2003
Skills
- Cash handling
- Health and safety regulations
- Employee training
- Customer service and relations
- Objection handling
Timeline
Inbound Call Centre Custoner Service Consultant
Telstra Corporation
06.2019 - 11.2024
Team Leader Ladies Shoes Department Retail
Myer Carindale
10.2010 - 06.2019
Manager of Concession
Steve Madden
Diploma Of Interior Design - Interior Design
Commercial Arts Training College
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