Kylie Sutton

• Adhered to strict guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Invoiced patients accurately in line with charging guidelines.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Dictation of Doctors letters

• Owner and designer for Reason Design
• Freelance Graphic Design
• Creating logo's for small businesses
• Design, create, manufacture and sew soft toys
• Customer service at market stalls
• Developed creative design for print materials, brochures, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Monitored industry trends to keep creative materials fresh and engaging.

• Initially I was an Apia/AAMI/Suncorp Health Insurance specialist in wh assisted customers set up Health and Travel Insurance policies
• Moved to Terri Scheer within Suncorp as a Claims Assistant to assist customers with lodging landlord insurance claims
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Inbound/Outbound call centre
• Complaint handling
• Processing payments
• Negotiating with customers
• Dispute resolution
• Skip tracing
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions
• Communicated with clients regarding account services, statements, and balances.

• Back up Work Group Leader
• spray painter/rework bumper bars
• SOS/JES creation
• Material flow team for VE pilot launch
• Performed visual and functional inspection of components to determine quality and identify defects.

Front counter staff