Kylie Vincent
Port Noarlunga South,SA
Summary
At MV2 Surf and Skate Store, I excelled as both Retail Assistant and Manager, enhancing customer satisfaction and loyalty through outstanding service and effective team leadership. My expertise in retail operations and strong communication skills led to significant improvements in store efficiency and sales. I'm adept at product merchandising and fostering positive customer engagements, showcasing a blend of hard and soft skills critical for retail success.
Overview
17
17
years of professional experience
Work History
Retail Assistant
MV2 Surf and Skate Store
09.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Compiled daily sales reports to track progress and identify areas for improvement.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Retail Manager
MV2 Surf and Skate Store
09.2007 - 10.2021
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Christies Beach High School
Christies BeachSkills
- Customer Service
- Teamwork and Collaboration
- Cash Register Operation
- Retail Store Operations
- Stock replenishment
- Order Processing
- Product Merchandising
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
Timeline
Retail Assistant
MV2 Surf and Skate Store
09.2021 - Current
Retail Manager
MV2 Surf and Skate Store
09.2007 - 10.2021
Christies Beach High School
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