Kym Wolfe
North Maclean,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Textile Fabricator
Advanced Shade Systems
02.2009 - Current
- Maintained clean and organized working environment to promote safety and efficiency.
- Collaborated with team members to complete projects accurately and quickly.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Coordinated with other departments to complete projects within deadline.
- Maintained detailed records of production and assembly processes.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Performed quality checks to verify proper lengths and widths of material.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns quickly.
- Offered advice and assistance to customers.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
International Flight Attendant
Qantas Airways
12.2000 - 12.2005
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
Senior Flight Attendant
SkyWest Airlines
01.1992 - 11.2000
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Education
High School Diploma -
Mt Carmel College
Wynnum, QLD1991
Skills
- Health and Safety conscious
- Follow Procedures and Protocols
- Excellent Communication skills
- Active Listener
- Team player
- Flexible and Adaptable
- Service Standard Compliant
- Problem-Solving Ability
- Extensive Customer Service experience
- Culturally Aware
- Calm and Professional Under Pressure
- Multitasking Abilities
- Policy and Procedure Adherent
- Naturally down to earth and empathic
Timeline
Textile Fabricator
Advanced Shade Systems
02.2009 - Current
International Flight Attendant
Qantas Airways
12.2000 - 12.2005
Senior Flight Attendant
SkyWest Airlines
01.1992 - 11.2000
High School Diploma -
Mt Carmel College
Similar Profiles
Jiby JossyJiby Jossy
Bookkeeper and HR Coordinator at Allure Shade Systems IncBookkeeper and HR Coordinator at Allure Shade Systems Inc
Bishwash SapkotaBishwash Sapkota
Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)
Mario OrnelasMario Ornelas
General Support at Advanced Cooling SystemsGeneral Support at Advanced Cooling Systems