Kynan Ford
North Gosford,NSW
Summary
Accomplished Shift/Department Manager at McDonald's Restaurant, adept in supply chain management and fostering team leadership. Elevated customer satisfaction and staff accountability through innovative problem-solving and effective mentoring. Proficient in SQL and Excel, enhancing data analysis and inventory processes during time spent learning new skills at Macquarie University.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift/Department Manager
McDonald's Restaurant
10.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimising waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Collaborated with other managers to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Reseived 'Professional Leader' Certificate at training course.
Crew Member
McDonald's Restaurant
06.2020 - 10.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Was able to help managers achieve perfect results.
Ecommerce Business
Self-employeed
10.2023 - Current
- Utilized Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on my website.
- Increased online sales by developing and implementing targeted eCommerce marketing strategies.
- Created high converting websites and product pages.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Was able to successfully launch and run multiple brands.
Education
Bachelor of Business Anaytics - Business Analytics
Macquarie University
Sydney, NSW11-2025
High School Diploma -
Erina High School
Erina, NSW12-2021
Skills
- Training and mentoring
- Sales funnel management
- Problem-solving abilities
- Data Analysis
- Social media advertising
- Supply Chain Management
- Structured query language (SQL)
- Team Leadership
Certification
- First Aid, KARBEN Training Solutions, Aug 2022
- Responsible Service of Alcohol, Intercept Group, Jan 2022
- Responsible Service of Gambling, Intercept Group, Jan 2022
Timeline
Ecommerce Business
Self-employeed
10.2023 - Current
Shift/Department Manager
McDonald's Restaurant
10.2022 - Current
Crew Member
McDonald's Restaurant
06.2020 - 10.2022
Bachelor of Business Anaytics - Business Analytics
Macquarie University
High School Diploma -
Erina High School
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