Kyra Ansell
Melbourne
Summary
With a diverse professional background spanning hospitality, aged care, and customer service roles, I bring a wide variety of experiences and skills to any workplace. My journey in hospitality equipped me with the ability to deliver exceptional customer service. Transitioning into aged care, I honed my empathy, patience, and communication skills while caring for individuals with diverse needs and backgrounds. In reception roles, I further refined my organisational abilities, attention to detail, and proficiency in managing administrative tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager and Waitress
Barmah Park Winery
02.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant In Nursing/Personal Care Worker
Estia Health Aged Care
07.2023 - 01.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Educated family members about proper care techniques and strategies to support their loved ones more effectively at home.
- Maintained accurate records of client information, including medical history, appointments, and daily activities.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Ensured timely administration of medications, adhering to prescribed schedules and dosages.
Food and Beverage Attendant
Kirks On The Esplanade
11.2019 - 02.2022
- Trained new staff members on company policies and procedures.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Tended to customer service queries, disputes and bookings received by phone and email
Head Barista
Mcdonalds
04.2019 - 01.2020
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Diploma - Nursing
Holmesglen Institute
Moorabbin, VIC10.2024
High School Diploma -
Frankston High School
Frankston, VIC09.2022
Certificate III - Allied Health Assistance
Chisholm Institute
Frankston, VIC08.2022
Skills
- Cash Register Operation
- Hospitality and Guest Service
- Service-oriented mindset
- Engaging personality
- Honest and Dependable
- Basic accounting
- Calm Under Pressure
- Analytical and Critical Thinking
Certification
- First Aid and CPR
- Mental Health Management
Timeline
Assistant In Nursing/Personal Care Worker
Estia Health Aged Care
07.2023 - 01.2024
Bar Manager and Waitress
Barmah Park Winery
02.2023 - Current
Food and Beverage Attendant
Kirks On The Esplanade
11.2019 - 02.2022
Head Barista
Mcdonalds
04.2019 - 01.2020
Diploma - Nursing
Holmesglen Institute
High School Diploma -
Frankston High School
Certificate III - Allied Health Assistance
Chisholm Institute
- First Aid and CPR
- Mental Health Management
Similar Profiles
MOHIT KUMARMOHIT KUMAR
Chef at Barmah Park Restaurant and Cellar DoorChef at Barmah Park Restaurant and Cellar Door
Michael KaloustianMichael Kaloustian
Line/Prep cook at Brambly Park WineryLine/Prep cook at Brambly Park Winery
Maria RubioMaria Rubio
Director of Human Resources/Assistant General Manager at Brambly Park Winery & RestaurantDirector of Human Resources/Assistant General Manager at Brambly Park Winery & Restaurant