Lydia Armstrong
Launceston,TAS
Summary
Customer-oriented, strategic-thinking.
Multi-tasking and self-motivated leader.
and persuasively introducing products. Results-driven sales manager bringing several years of experience.
Skilled in developing lasting client rapport based on knowledgeable support and consistent service.
Demonstrated success in building customer and staff relations to a high standard.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
JJs
Launceston, Tasmania
06.2024 - 08.2024
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Assistant
JBS
Longford, Tasmania
07.2023 - 06.2024
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Sales Manager
JJs Bakery
Longford, Tasmania
02.2020 - 07.2023
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Sales Assistant
Tasmanian Country Bakehouse
Perth, Tasmania
08.2018 - 02.2020
- Assisted in producing products to a high standard
- General day-to-day running of the shop.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Manager
Banjos Bakery
Prospect, Tasmania
11.2017 - 08.2018
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
Education
Some College (No Degree) -
Launceston College
Launceston, TASSkills
- Certified Barista
- Time Management
- Meeting Deadlines
- Roster Management
- Operating Machinery
- Balance registers
- Merchandising
- Customer Service
- Quick Learner
- Reliable
Certification
- Food Safety and Handling Course 2021
- RSA 2020
- Completed Certificate 3 in Hospitality 2017
- Barista Course 2004
- Completed Cert 2 in Retail 2000
References
References available upon request.
Timeline
Sales Manager
JJs
06.2024 - 08.2024
Sales Assistant
JBS
07.2023 - 06.2024
Sales Manager
JJs Bakery
02.2020 - 07.2023
Sales Assistant
Tasmanian Country Bakehouse
08.2018 - 02.2020
Manager
Banjos Bakery
11.2017 - 08.2018
Some College (No Degree) -
Launceston College
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