Lachlan Brodribb
Surfside
Summary
Proven in enhancing customer retention at The Phone Surgery through exceptional service and issue resolution, I excel in retail sales and effective communication. My experience at McDonald's honed my adaptability and teamwork, contributing to a positive work environment. Skilled in both conflict resolution and fostering cooperative relationships, I bring a track record of professional and efficient service delivery. I am polite and hardworking and always punctual and reliable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
The Phone Surgery
11.2024 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
Team Member
McDonald's
07.2020 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Batemans Bay High School
Batemans Bay, NSW09-2024
Skills
- Retail sales customer service
- Effective customer service
Accomplishments
8 x Merit Awards - Bateman's Bay High School
1 x Silver Award - Bateman's Bay High School
Certification
. P2 Driving Licence
. White Card
Work Experience
Indiana Jones' Carpentry Industrial Replacements (Mechanic Section)
2022 - Use of power tools 2023 - Use of various tools
- Safe Work Practice's - Safe Work Practice's
- Team Work, Communication and Cleaning - Team Work, Communication and Cleaning
- General labouring duties as directed. - General labouring duties as directed.
GJ Gardner
2023 - Use of various tools
- Safe Work Practice's
- Team Work, Communication and Cleaning
- General labouring duties as directed.
Timeline
Customer Service
The Phone Surgery
11.2024 - Current
Team Member
McDonald's
07.2020 - Current
High School Diploma -
Batemans Bay High School
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