Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lachlan Cumberworth

Macquarie Park,NSW

Summary

Dynamic retail professional with extensive experience at Just Jeans, excelling in customer service and visual merchandising. Proven ability to enhance sales through effective upselling techniques and problem-solving skills. Recognized for fostering customer loyalty and driving repeat business, while maintaining efficient inventory management and task prioritization.

Overview

7
7
years of professional experience

Work History

Sales Assistant

Rodd and gunn
Macquarie Park, NSW
06.2024 - Current
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Maintained cleanliness of the sales floor area at all times.
  • Assisted in creating displays to promote products.
  • Replenished merchandise on shelves as needed throughout the day.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Assistant Store Manager

Just Jeans
06.2022 - 06.2025
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Retail Assistant

Harris Farm Markets Manly
12.2020 - 06.2022
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Wrapped, boxed and weighed bakery department products.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Operated as a cashier,handling transactions accurately and efficiently.

Sales Assistant

Mike Pawley Sports
10.2018 - 05.2019
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

High School Diploma -

Killarney Heights High School,Killarney Height
Killarney Heights , NSW
2017

Skills

  • Cash handling
  • Customer service
  • Visual merchandising
  • Product knowledge
  • Problem solving
  • Sales techniques
  • Inventory management
  • Task prioritization
  • Active listening
  • Flexible hours
  • Upselling techniques
  • Register opening and closing

Accomplishments

  • Just Jeans, Took charge of the day and changed the store layout when the visual merchandiser fell ill. Ensured everything ran smoothly and received positive feedback from customers.
  • Achieved Super Sale status on most occasions and brought the Warringah store to the nationwide list.
  • Supervised team of 7 staff members.

References

References available upon request.

Timeline

Sales Assistant

Rodd and gunn
06.2024 - Current

Assistant Store Manager

Just Jeans
06.2022 - 06.2025

Retail Assistant

Harris Farm Markets Manly
12.2020 - 06.2022

Sales Assistant

Mike Pawley Sports
10.2018 - 05.2019

High School Diploma -

Killarney Heights High School,Killarney Height

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Lachlan Cumberworth