Years of retail experience
Lachlan Daws
Frankston,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Reliable and upbeat person successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products the company sells, payment processing and cleaning. Dedicated and dependable with experience creating strong customer and staff relationships.
Overview
3
3
Work History
Retail Worker
Womersley's Mitre 10
04.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Lawn Mower
Self-employed
02.2017 - 02.2020
- Mowed lawns of my neighbour's and other people in my court once a month.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
Mail Carrier
Salmat
03.2016 - 03.2019
- Delivered mail on foot to houses in my local area once a week.
- Organised and bundled advertising pamphlets and loaded them into to trolleys to then take out for delivery.
Education
No Degree -
McClelland College
Frankston, VIC11.2021
Skills
- I have a good eye for detail and maintain high levels of accuracy
- I listen carefully and follow instructions in a timely manner
- I am a hands-on learner and creative thinker
- I am polite and courteous in my interactions with others
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Stock replenishment
- Order Processing
- Customer Assistance
- Cash Register Operation
- POS Systems
- POS System Operation
- Payment Processing
- Customer Service
- Register Opening and Closing
- Purchase Packaging
Employment Related Skills
I am able to communicate with others to get a task done on time and in an orderly fashion., Having worked in a hardware/trade store for over 2 years I have expererience in all aspects of reatil including: paint sales and mixing, hardware sales, timber sales, and cash registers. I have been on the Student Representative Council (SRC) at McClelland College in years 9 and 10. This has allowed me to gain skills in getting along with others and to work together to achieve a common goal., If a task isn’t going according to plan, I am able to find a solution or seek help around the issue, to get the job done. If something wasn't going to plan or I saw something unsafe on the shop floor I would flag the issue and report to management immediatley. And when tasks were'nt going to plan I would find a way to work around whatever issue arose to get the task done efficiently., I am able to operate a computer/laptop for completion of a range of tasks. Working on cash registers at Mitre Ten I have had experince using POS (point of sale) systems and experience operating tills and receipt printers., I pride myself on making my presentation as neat as possible.
Hobbies
- I enjoy Playing Aussie Rules with friends and family and I have previously played 3 seasons with the Frankston YCW Stonecats Football and Netball Club.
- I enjoy Playing Cricket in the summer having previously played 6 seasons with the Frankston YCW Stonecats Cricket Club.
- I also enjoy playing Tennis with friends and family at Frankston Centenary Tennis Club on the weekends.
- And most weekends I go out for a round of Golf at courses in my local area.
Timeline
Retail Worker
Womersley's Mitre 10
04.2021 - Current
Lawn Mower
Self-employed
02.2017 - 02.2020
Mail Carrier
Salmat
03.2016 - 03.2019
No Degree -
McClelland College
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