Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lachlan Hancock

1 Merlon Avenue, Black Forest,SA

Summary

Dynamic and reliable professional with a strong background in customer service at Kmart, excelling in enhancing customer satisfaction and store maintenance. Proven ability to foster relationships and ensure workplace safety, complemented by a goal-oriented mindset and adaptability. Committed to creating positive experiences while effectively managing stock replenishment and loss prevention strategies.

Overview

4
4
years of professional experience

Work History

Store Team Member

Kmart, Rundle Mall
Adelaide, SA
01.2023 - Current
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.

Basketball Referee

Basketball SA
Adelaide, SA
04.2021 - 07.2023
  • Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
  • Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
  • Improved game fairness by accurately enforcing basketball rules and regulations.
  • Expanded knowledge of official rules by participating in ongoing training sessions and workshops.

Education

High School Diploma -

Christian Brothers College
Adelaide, SA
10-2023

Skills

  • Customer service
  • Team cooperation
  • Adaptable and flexible
  • Workplace safety
  • Store maintenance
  • Reliability and punctuality
  • Stock replenishment
  • Goal-oriented mindset
  • Loss prevention strategies
  • Reliable and responsible
  • Friendly and helpful

Interests

  • Music
  • Travel
  • AFL

Timeline

Store Team Member

Kmart, Rundle Mall
01.2023 - Current

Basketball Referee

Basketball SA
04.2021 - 07.2023

High School Diploma -

Christian Brothers College
Lachlan Hancock