Lachlan Heath
Healesville,Victoria
Summary
Dynamic professional with 7 years of diverse experience in retail, education, and engineering, excelling in customer service and team leadership. Currently pursuing a double degree in Advanced Manufacturing and Mechatronics (Honours) and Business, blending technical expertise with strong analytical skills. Proven ability to deliver exceptional service and support while maintaining a keen focus on quality and detail. Committed to leveraging technical knowledge and a friendly approach to foster collaborative environments and innovative solutions in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Retail Assistant and Keyholder
Officeworks
Vermont South
01.2022 - Current
- Responsible for store open and close procedures and assisting with team coordination during shifts.
- Specialised in Print & Copy services, with in-depth knowledge of digital printing, binding, and large-format production.
- Advised customers on technology and print solutions while consistently exceeding sales and service targets.
- Maintained and troubleshot printers and equipment to ensure smooth daily operations and minimal downtime.
Teaching Lead and Instructor
Young Engineers Australia e2
05.2024 - 05.2025
- Delivered engaging, hands-on STEM lessons to classes of 10–25 students using LEGO.
- Structured learning activities around key engineering concepts to promote creative problem-solving and teamwork.
- Maintained student engagement and class discipline through clear communication and leadership.
Floor Staff
Tatra Receptions
Olinda
11.2021 - 11.2022
- Supported event execution by managing setup, catering, bar service, and venue coordination.
- Delivered a seamless guest experience by working efficiently under pressure with professionalism and attention to detail.
- Collaborated with event teams to ensure successful weddings and functions from start to finish.
Retail Assistant
Wholefood Merchants
Ferntree Gully
06.2020 - 11.2020
- Assisted customers with product selection and provided checkout service in a fast-paced environment.
- Restocked shelves and supported in-store promotions to maintain an organised and appealing retail space.
- Contributed to day-to-day store operations while developing early customer service experience.
Education
Bachelor of Advanced Manufacturing and Mechatronics (Honours) / Bachelor of Business - undefined
Royal Melbourne Institute of Technology (RMIT)
Melbourne08.2025
Skills
- Fast learner
- Strong attention to detail
- Punctual
- Reliable and honest
- Communicates easily with all age groups and demographics
- Confident with digital technology
- Excellent Customer Service
- Works well under tight time pressure
- Friendly manner
- Microsoft Suite Proficiency
- Coding proficiency in C
- Coding proficiency in Python
- Coding proficiency in Matlab
- Knowledgeable about print services
Timeline
Teaching Lead and Instructor
Young Engineers Australia e2
05.2024 - 05.2025
Retail Assistant and Keyholder
Officeworks
01.2022 - Current
Floor Staff
Tatra Receptions
11.2021 - 11.2022
Retail Assistant
Wholefood Merchants
06.2020 - 11.2020
Bachelor of Advanced Manufacturing and Mechatronics (Honours) / Bachelor of Business - undefined
Royal Melbourne Institute of Technology (RMIT)