Lachlan Heng
Bibra Lake
Summary
Results-driven Assistant Store Manager with expertise in customer service, team leadership, and effective communication. Proven ability to resolve issues promptly and train staff to enhance overall store performance.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Vans off the wall
Cannington
10.2024 - Current
- Assisted in managing daily store operations and team activities.
- Supported inventory management and restocking procedures for merchandise.
- Trained new staff on customer service standards and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation.
- Handled customer inquiries and resolved issues efficiently and effectively.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated work to staff, setting priorities and goals.
Vans causal assistant
Vans off the wall
Perth
07.2023 - 09.2024
- Assisted customers with product selections and inquiries.
- Maintained store organization and visual merchandising standards.
- Collaborated with team members to enhance customer service experiences.
- Handled returns and exchanges efficiently while ensuring customer satisfaction.
sample Preparer
CSBP
Perth
02.2023 - 06.2023
- Prepared materials for production following established safety protocols.
- Maintained cleanliness and organization of work areas to ensure efficiency.
- Assisted team members with machinery setup and operation during busy periods.
- Meeting quotas under strict time and conditions
Education
Wesley College
South Perth , WASkills
- Visual merchandising
- Customer service
- Team leadership
- Problem solving
- Effective communication
- Critical thinking
- Adaptability to change
- Time management
- Operations
- Incident reports
- Issue resolution
- Staff supervision
Accomplishments
- Wesley college Moorditj Mob Captain (2022)
- 2022 Wesley Boarding Prefect
- 1st 18 Wesley player
- 2017, Yr 7 rugby As coaches award
- 2017 Yr 7 Basketball As coaches awards
- 2018 Y8 As rugby Wesley Award
Certification
- Traffic Management Accreditation. Basic worksite traffic management and traffic controller (EXP 02/08/2027)
- Worksafe construction induction white card (Card No: 10880120)
- WA DRIVERS License C-A
References
References available upon request.
Timeline
Assistant Store Manager
Vans off the wall
10.2024 - Current
Vans causal assistant
Vans off the wall
07.2023 - 09.2024
sample Preparer
CSBP
02.2023 - 06.2023
Wesley College