LACHLAN MOORE

• Developed strategic partnerships with key stakeholders (Director, Senior Managers & Store managers), fostering collaboration and driving growth.
• Streamlined business processes by analysing current procedures and implementing necessary improvements.
• Secured compliance practices across the organisation, leading to a successful audit with zero non-conformances
• Formulated business strategies and consulted with online department managers (warehouse, marketing, and store) to streamline online operations, contributing to a 33% reduction in wage costs
• Organised and oversaw business involvement in the Australian Fitness Expo., coordinating over 20 team members, enhancing community engagement and increasing customer database by 11% in 2 days
• Developed strong relationships and fostering a culture of growth, driving the business from 1 store to 5 stores.
• Spearheaded change management initiatives to successfully integrate new systems and technologies (including new POS System) into existing operations.
• Trained new hires, providing information, and insight into the organisation's policies and procedures.

• Established strong communication skills to effectively interact with colleagues and patrons of various nationalities, surpassing language barriers.
• Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions, achieving a 100% on-time delivery rate across 5 months.
• Managed inventory control, verifying quantities received against invoices and updating system records accordingly.
• Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.

Store Manager:

• Improved store sales, achieving a 6.5% increase year-on-year, by implementing effective marketing strategies.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Trained employees and instructed on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Optimised inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
• Managed all aspects of budgeting for the retail location including labour costs, expenses control, revenue tracking, to reduce operating costs by 4.5% over 12 months

eCommerce Manager:

• Led eCommerce operations, including web design, interface, app integrations, and strategy, resulting in an increase volume of online sales and an improvement in website user experience.
• Implemented rigorous A/B testing practices to optimise EDM and web landing pages.
• Enhanced mobile shopping experience through responsive design updates, leading to improved sales via mobile devices.
• Optimised website conversion rates through data-driven analysis and user experience improvements.
• Implemented product uniformity to ensure a standardised website presentation with the most current product information.

• Managed opening and closing procedures in absence of the Store Manager, overseeing daily operations and ensuring smooth workflow while adhering to company policies & procedures.
• Assisted the Store Manager in analysing sales data to identify trends, oversee inventory management and make informed decisions for improving overall store performance.
• Ensured optimal stock levels by accurately conducting stocktaking and implementing efficient stock control, resulting in a 50% reduction in stock discrepancies
• Delivered exceptional customer service, resolving issues promptly and enhancing customer loyalty.

• Processed transactions accurately while maintaining a high level of customer service.
• Assisted customers in making informed decisions by offering health & nutrition advice, detailed product knowledge and product comparisons.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Helped customers locate products and checked store system for merchandise at other sites.
• Worked collaboratively with team members to achieve store goals and maintain a positive work environment

Duty Manager:

• Oversaw daily store operations, including opening and closing procedures, ensuring compliance with company policies
• Handled emergencies and unexpected situations (including theft incidents) with composure, ensuring minimal disruption to store operations
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Warehouse Supervisor:

• Supervised warehouse activities, ensuring adherence to all safety regulations and protocols, resulting in a zero-incident record
• Trained team members on safety practices, equipment operation, and inventory procedures, enhancing overall team competence.
• Operated warehouse material handling equipment correctly to move loads.
• Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.