- Live Music
- I like working with my hands and fixing things
- Mixology
- Woodworking
- Learning new cooking techniques and expanding my culinary skills - I enjoy applying these cooking techniques to cater for friends and family
Lachlan Pellegrino
Holland Park, Brisbane,QLD
Summary
I'm a well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed in multiple work environments. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Upbeat and energetic handling difficult situations through resourcefulness and adaptability, while have demonstrated the ability to enhance team efficiency and foster positive customer experiences through noteworthy communication and empathy.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Dan Murphys
02.2024 - Current
Customer Service Assistant
Dan Murphys
11.2021 - 02.2024
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Handled cash transactions accurately while adhering to company security protocols.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
Prioritised Obtaining Senior Secondary Certificate
Heatley Secondary College
12.2019 - 11.2021
Barback/Glassy
Empire Alternacade and Events
07.2017 - 12.2019
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Greeted customers and provided friendly, knowledgeable service.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Education
Senior Secondary Certificate of Education -
Heatley Secondary College
Townsville, QLD11.2021
Skills
- Communication skills
- Collaboration talent
- Problem solving abilities
- Basic leadership skills
- Adaptability
- Empathy
- General Math and English skills
- Strong work ethic
- Active Learning
- Team Cooperation
- Inventory Management
- Positive Customer Engagement
Licenses and Certificates
Certificate II in Skills for work and Vocational Pathways (10/2020)
Heatley Secondary College
Responsible Service of Alcohol, QLD
Interests
Timeline
Customer Service Assistant
Dan Murphys
02.2024 - Current
Customer Service Assistant
Dan Murphys
11.2021 - 02.2024
Prioritised Obtaining Senior Secondary Certificate
Heatley Secondary College
12.2019 - 11.2021
Barback/Glassy
Empire Alternacade and Events
07.2017 - 12.2019
Senior Secondary Certificate of Education -
Heatley Secondary College
Similar Profiles
Cherie VliegCherie Vlieg
Retail Assistant Manager at Dan Murphys (ALH Group)Retail Assistant Manager at Dan Murphys (ALH Group)
Jesse PrasserJesse Prasser
Store Team Member at Dan MurphysStore Team Member at Dan Murphys
Tanya NachtigalTanya Nachtigal
Duty Manager at Dan Murphys - Part Of The Woolworths GroupDuty Manager at Dan Murphys - Part Of The Woolworths Group
Nicholas BoocockNicholas Boocock
Senior Duty Manager (Development ASM) at Dan Murphys - Part Of The Woolworths GroupSenior Duty Manager (Development ASM) at Dan Murphys - Part Of The Woolworths Group
SHARON HINTONSHARON HINTON
LENDING SUPPORT - BUSINESS at Avanti Finance LimitedLENDING SUPPORT - BUSINESS at Avanti Finance Limited