LACHLAN POTTER
Brisbane,Australia
Summary
Diligent Mechatronic Engineering and Data Science student seeking internship opportunities, equipped with practical work experience and in-depth understanding of key concepts. Detail-oriented with strong observational, organizational, and communication skills. Vast experience in hospitality industry working in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Collins Foods Limited
01.2019 - Current
- Taking orders using POS system on Drive Thru and front counter, handle cash transactions, and address customer inquiries or concerns
- Prepare food for customers daily, manage packing operations, make burgers on shift, and operate fryers efficiently, ensuring quality and customer satisfaction
- Collaborate with co-workers to ensure smooth operations during busy periods
- Practice rigorous food handling and safety procedures to always meet company standards, recognising that others' comfort and health are part of shared responsibility
- Train new staff members on company procedures, including POS operation, food preparation, and safety protocols, ensuring they are equipped to deliver high-quality service and uphold company standards.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
Education
Bachelor of Engineering (Honours) / Computer Science - Mechatronics and Data Science
The University of Queensland
St. Lucia, QLD07.2028
High School Diploma -
St Laurence's College
South Brisbane, QLD12.2022
Skills
- Programming: Completed Tertiary courses in Java and Python Object Oriented Programming, MATLAB, Mathematica, SQL
- Mathematics: Completed high school and completed first-year university mathematics courses covering topics such as Calculus, Linear Algebra, and Discrete Mathematics
- Working in a team: Completed two Group Project courses - Professional Engineering and Mechatronic System Design Project I Met stakeholder requirements such as budget, speed, weight and dimensions within a 13 week deadline
- Customer Service - Cash Handling, Resolving Customer Issues, Food Preparation, Food Safety, Meeting Deadlines
- Strong Work Ethic
- Engineering Software
- Excellent problem-solving skills
- Project Planning
Certification
- Working with children card, Queensland Government
- Drivers License
- Responsible Service of Alcohol (RSA), Galaxy Training Australia Pty. Ltd.
References
Nathan Maddox - Cricket Coach
Deputy Principal at Pimpama State Secondary College,
Mobile: 0477727497
Email: nmadd2@gmail.com
Timeline
Customer Service Team Member
Collins Foods Limited
01.2019 - Current
Bachelor of Engineering (Honours) / Computer Science - Mechatronics and Data Science
The University of Queensland
High School Diploma -
St Laurence's College
- Working with children card, Queensland Government
- Drivers License
- Responsible Service of Alcohol (RSA), Galaxy Training Australia Pty. Ltd.
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