Lachlan Roland-Kenn
Dee Why,NSW
Summary
Hardworking Food and Beverage Attendant currently working at Narabean Sands Hotel whilst studying my degree. I am well-versed in preparing food and service areas, taking customer orders and operating POS systems. Comfortable working in fast-paced environments and seeking a part-time role to expand experience in Hospitality Management.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Narrabeen Sands Hotel
Narrabean, NSW
07.2024 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Responded quickly to customer complaints or special requests in a professional manner.
Client Service Officer
Emerald Private Wealth
North Sydney , NSW
02.2023 - 06.2024
- Ensured compliance with applicable laws, regulations and industry standards.
- Assisted customers in resolving product or service issues via phone or email communication.
- Monitored progress of projects related to client accounts.
- Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
- Developed strategies for improving customer service processes based on feedback from clients.
- Performed administrative duties such as filing documents, preparing letters.
Food and Beverage Attendant
Plato's Republic Mediterranean
Seaforth , NSW
03.2022 - 01.2023
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional service that reflected restaurant standards and core values.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Cashier Team Member
Coles
Manly Vale, NSW
02.2018 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
SCECGS Redlands
Cremorne, NSW11-2020
Bachelor of Commerce - Business
Macquarie University
Macquarie Park, NSWSkills
- Problem Resolution
- Excellent Communication
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Hardworking and Reliable
- Leadership
Timeline
Food and Beverage Attendant
Narrabeen Sands Hotel
07.2024 - Current
Client Service Officer
Emerald Private Wealth
02.2023 - 06.2024
Food and Beverage Attendant
Plato's Republic Mediterranean
03.2022 - 01.2023
Cashier Team Member
Coles
02.2018 - 11.2021
High School Diploma -
SCECGS Redlands
Bachelor of Commerce - Business
Macquarie University
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