Christopher Volk
Summary
Experienced customer service professional spanning several years in various industries with a proven track record of success. Proficient at managing diverse customer needs and the ability to build positive relationships.
Able to work independently and in team environments with great communication and organizational skills. Committed to strengthening customer experiences with positivity and professionalism.
Proven ability to work under pressure in the retail and small business setting, with a strong commitment to meeting objectives and exceeding expectations.
Overview
10
10
years of professional experience
Work History
TAB Cashier /Food and Beverage Attendant
Star Entertainment Group
06.2021 - Current
- Providing excellent customer service and ensuring a high level of professionalism is upheld.
- Processing tickets and issuing payouts to players.
- Maintaining a high level of accuracy and security in cash transactions.
- Understanding TAB responsible gambling policies and keeping up to date with compliance.
- Preparing and serving drinks in a timely manner
- Enforcing casino policies regarding responsible consumption of alcohol.
- Monitoring signs of intoxication and adhering to food and safety regulations.
Camera Rental / Media Production Assistant
Black Dog Camera Hire
05.2017 - 02.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Helped locate merchandise and suggested suitable options.
- Increased customer satisfaction by understanding camera equipment and its operation. Worked closely with the business partners to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Waiter
Sizzler
03.2013 - 06.2017
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
Bachelor of Arts - Asian Studies And Political Science
Griffith University
Mount Gravatt, QLD07.2021
Skills
- Effective customer communication
- Problem resolution
- Guest relations
- Attentive to detail
- Complaint handling
- Retaining customer retention
- High level of aptitude
- Strong analytical skills
Timeline
TAB Cashier /Food and Beverage Attendant
Star Entertainment Group
06.2021 - Current
Camera Rental / Media Production Assistant
Black Dog Camera Hire
05.2017 - 02.2021
Waiter
Sizzler
03.2013 - 06.2017
Bachelor of Arts - Asian Studies And Political Science
Griffith University
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