Lachlan Williams
Perth,Australia
Summary
Dynamic and results-driven team leader with a proven track record of elevating customer satisfaction and delivering comprehensive support to new and existing team members. Committed to continuous improvement and skill development, consistently applying a proactive approach to challenges. Adept at leveraging leadership skills and strategic problem-solving capabilities to achieve outstanding outcomes. Eager to contribute strengths to drive success in future opportunities.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Senior Rental Sales Agent
Avis Budget Group
02.2025 - Current
- Guided a team of rental agents by implementing process improvements within point-of-sale and reservation management software, supporting increased operational efficiency.
- Ensured continuity of business operations by coordinating all functions delegated from senior or location management while administering reporting tools and upholding service standards according to company protocols.
- Resolved operational challenges during checkouts through hands-on assistance with equipment and systems troubleshooting.
- Guide new staff training and provide mentorship on company policies, operational procedures, and customer service standards to strengthen high-quality service delivery.
- Cultivated repeat business and enhanced client relationships through consistent delivery of customized vehicle rental solutions aligned with unique customer requirements.
- Reliably and proficiently assisted upwards of 25 customers per day
Acting Duty Manager
Avis Budget Group
05.2026 - 08.2026
- Supervised daily operations to ensure efficient vehicle rental processes.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Coordinated fleet operations, optimizing vehicle utilization and maintenance schedules.
- Conducted inspections to identify cosmetic issues, ensuring all vehicles met quality standards.
- Facilitated collaboration among teams to support 100-300 bookings daily.
Acting Location Manager
Avis Budget Group
08.2025 - 09.2025
- Managed daily operations to ensure optimal vehicle availability and customer satisfaction.
- Coordinated logistics for fleet maintenance, enhancing operational efficiency and service reliability.
- Led a team of staff, fostering a collaborative environment to improve workflow and performance.
Rental Sales Agent
Avis Budget Group
05.2024 - 02.2025
- Delivered exceptional customer service to enhance rental experience and foster client loyalty.
- Processed rental agreements accurately, ensuring compliance with company policies and regulations.
Retail Assistant
Bunnings
05.2021 - 06.2024
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Developed strong rapport with customers and created positive impression of business.
- Operated in and around heavy equipment and vehicles, including forklifts and work assist vehicles, complying with all operational and safety requirements.
Education
WA Certificate of Education -
St Stephens School
Duncraig2022
Skills
- Customer Service
- Conflict Resolution
- Leadership
- Autonomy
- Quick learner
- Mathematics
- Time management
- Attention to detail
Certification
- CPR and First Aid Certificate, Amana Living Training Institute - 2024
- Responsible Service of Alcohol, North Metro TAFE - 2022
Languages
English - Native
Japanese - Basic
Timeline
Acting Duty Manager
Avis Budget Group
05.2026 - 08.2026
Acting Location Manager
Avis Budget Group
08.2025 - 09.2025
Senior Rental Sales Agent
Avis Budget Group
02.2025 - Current
Rental Sales Agent
Avis Budget Group
05.2024 - 02.2025
Retail Assistant
Bunnings
05.2021 - 06.2024
WA Certificate of Education -
St Stephens School