Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lachlan Zann-Roland

Sydney

Summary

Seasoned hospitality professional with extensive experience in bartending, staff leadership, and mentoring team members in sales and customer service excellence.

Overview

8
8
years of professional experience

Work History

Bartender

The Hold
Manly
08.2025 - Current
  • Led bar during peak service periods
  • Trained and supported junior staff
  • Maintained service standards under pressure

Bartender

Harbord Hotel
Freshwater
08.2025 - 11.2025
  • Served a variety of beverages to customers efficiently and accurately.
  • Maintained cleanliness and organization of the bar area at all times.
  • Helped mentor in upselling techniques

Bar Supervisor

Archie Brothers
Auckland
10.2024 - 08.2025
  • Led sales and upselling training for bar staff
  • Coached team to maintain high guest satisfaction
  • Supported bar operations and performance management

Special Events Coordinator

Milingona Hostel
Tirana
06.2024 - 09.2024
  • Ran pub crawls and night events for hostel guests
  • Event planning, scheduling, and coordination
  • Collaborated with local venues to secure deals and maintain partnerships

Volunteer Firefighter

Cobequid Fire Department
Truro, NS
03.2018 - 02.2024
  • Emergency response and teamwork in high pressure situations
  • Followed detailed safety protocols to minimize risk to self and team
  • Responded rapidly to calls, ensuring safety and efficient resolution

Car salesmen

Blaikies Dodge
Truro, NS
01.2021 - 02.2023
  • Exceeded sales targets and upselling goals consistently
  • Guided customers through vehicle selection, financing, and purchasing process
  • Built strong client relationships to drive repeat business

Education

Certificate - Professional Sales

NSCC
Truro, NS, Canada
02.2023 - 04.2023

Skills

  • Staff training and mentoring
  • High-Volume service delivery
  • Upselling and sales techniques
  • Customer relationship management
  • Event planning and execution
  • Complaint resolution
  • Delegation and workflow optimization
  • Customer communication
  • Leadership
  • POS & cash handling
  • Drink preparation
  • Cleaning and hygiene compliance

Accomplishments

  • Employee of the Year – Archie Brothers (All New Zealand & South Australia Venues), 2024
  • Top Red Bull Sales Performer – 5 consecutive monthly competitions, netting over $8,000 in prizes

Timeline

Bartender

The Hold
08.2025 - Current

Bartender

Harbord Hotel
08.2025 - 11.2025

Bar Supervisor

Archie Brothers
10.2024 - 08.2025

Special Events Coordinator

Milingona Hostel
06.2024 - 09.2024

Certificate - Professional Sales

NSCC
02.2023 - 04.2023

Car salesmen

Blaikies Dodge
01.2021 - 02.2023

Volunteer Firefighter

Cobequid Fire Department
03.2018 - 02.2024
Lachlan Zann-Roland