Laena-leigh Nevett

• Skilled at working independently and collaboratively in team environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information and provided solutions to problems.
• Managed calling and qualifying new reseller applications

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

I was 2ic with this company before being promoted to manager.

• Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
• Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
• Conducted employee training sessions to educate employees on products and company policies.
• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.