Lahith Prachootan Gourraju
Wantirna,Victoria
Summary
I’m a Seasoned Store Manager specializing in management of retail location and skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. I’m always a results-driven retail management professional determined to exceed company sales goals and I’m successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated store manager with 4.5years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Sri Kumuran
Melbourne, VIC
10.2019 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
Independent Contractor
Xpress Money
Melbourne, VIC
10.2018 - 07.2019
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
Education
Certificate III - Light Vehicle Mechanical Technology
Accumen Education Pvt Ltd
Melbourne, VIC03.2024
Bachelor Of Civil Engineering -
Gokaraju Rangaraju Institute of Engineering Techno
Hyderabad, India 06.2017
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Sales Growth
- Store maintenance
- Coaching and Mentoring
- Accurate money handling
- Visual Merchandising
- Merchandise Strategizing
- Sales Leadership
- Sales Analysis
- Stock management
- Shift Scheduling
- Store Opening and Closing
- Detail Oriented
- Employee Scheduling
- Staff Management
- Hiring and Training
- Strategic Planning
- Decision-Making
- Retail Employee Training
Languages
Telugu
Full Professional
Tamil
Professional Working
Hindi
Full Professional
Punjabi
Limited Working
English
Full Professional
Timeline
Retail Store Manager
Sri Kumuran
10.2019 - Current
Independent Contractor
Xpress Money
10.2018 - 07.2019
Certificate III - Light Vehicle Mechanical Technology
Accumen Education Pvt Ltd
Bachelor Of Civil Engineering -
Gokaraju Rangaraju Institute of Engineering Techno