Laiba Khan
Melbourne,Australia
Summary
Enthusiastic and dependable team member with over a year of experience in fast-paced customer service environments, including hospitality and medical reception. Confident in handling food preparation, operating point-of-sale systems, and maintaining a clean and organized workspace. Recognized for staying calm under pressure, working well in a team, and always putting the customer first. Passionate about delivering great service with a positive attitude and eager to contribute to the vibrant, high-energy environment.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Carl's Jr, Tarneit
07.2024 - 01.2025
- Provided friendly and professional customer service by assisting with menu selections, answering product and ingredient queries, and highlighting promotions. Processed orders quickly and accurately, ensuring efficiency and a high standard of service. Maintained a focus on customer satisfaction, resolving inquiries and concerns effectively.
Medical Receptionist
Palmers Medical
01.2024 - 11.2024
- Greeted patients, answered calls, updated information in the system. Responded to patient and office inquiries, assisted with filing medical records, and scheduled appointments using best practice. Took payments and collaborated with medical staff to ensure smooth operations
Retail Assistant
Lovisa
11.2022 - 09.2023
- Assisted customers with product selection, styling advice, and purchase decisions, ensuring an exceptional shopping experience. Managed store presentation through merchandising, restocking, and maintaining product displays to maximize sales. Trained and certified in ear piercing, providing safe and professional services to customers. Contributed to achieving store sales targets by delivering consistent, customer-focused service.
Education
Associate Degree - Applied Science Bio Med
RMIT University
Diploma Of Nursing - undefined
RMIT University
06.2024
Certificate IV - Tertiary preparation of science
RMIT University
Melbourne, Vic06.2022
High School Diploma - undefined
Balwyn High School
12.2021
Skills
- Currently completing Best Practice software training course (2025)
- Strong work ethic
- Excellent phone manner
- Accurate data entry
- Medicare & private billing
- Quick learner
- Customer inquiries
- Payment processing
- Service documentation
- Customer account management
Timeline
Customer Service Team Member
Carl's Jr, Tarneit
07.2024 - 01.2025
Medical Receptionist
Palmers Medical
01.2024 - 11.2024
Retail Assistant
Lovisa
11.2022 - 09.2023
Diploma Of Nursing - undefined
RMIT University
Certificate IV - Tertiary preparation of science
RMIT University
High School Diploma - undefined
Balwyn High School
Associate Degree - Applied Science Bio Med
RMIT University