Overview
Work History
Education
Skills
References
Timeline
Generic

Laila Cartmill

Hampton Park,VIC

Overview

5
5
years of professional experience

Work History

Medical Receptionist / Technician

Australian Cardiovascular Specialists
Dandenong, VIC
09.2023 - Current
  • Efficient in managing appointment scheduling, patient records, medical billing, and financial information.
  • Greeted and checked in patients, updating patient information in the computer system.
  • Answered phones promptly and directed calls appropriately.
  • Built excellent patient rapport
  • Practiced infection control measures, including proper handwashing and PPE use.
  • Measured, fitted, and recorded blood pressure, ECG's, and Holter Monitors on patients.

Stock Controller / 3IC

PETstock
03.2022 - 08.2023
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in inventory variances
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Performed stocktakes in accordance with applicable standards, policies and regulatory guidelines
  • Managed inventory control, cash control and store opening and closing procedures
  • Uphold clear and concise communications with regional and state managers in regards to stock integrity
  • Successfully managed a team of 8 in fast-paced environment through proactive communication and positive feedback

Team Leader

Campion Education
09.2021 - 03.2022
  • Conducted training and mentored over 30 team members to foster proper completion of assigned duties, promote productivity, accuracy and efficiency
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
  • Evaluated employee performance on weekly basis and coached and trained over 30 team members, increasing quality of work and employee motivation

Team Member

Cotton ON
03.2020 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided excellent customer service to over 100 individuals daily with helpful and friendly attitude
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance while upholding brand standards and values
  • Meticulously handled POS system transactions from $2000 to $4000 per shift, including EFTPOS, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow

Education

Certificate III in Non-Emergency Patient Transport -

NPT Heart
Mitcham
01-2025

Bachelor of Nursing -

Australian Catholic University
01-2024

High School Diploma -

Hampton Park Secondary College
01.2019

Skills

  • Telephone etiquette
  • Office Administration
  • Patient Relations
  • Clinical documentation
  • Communication
  • Interpersonal Skills
  • Problem-Solving
  • Medical terminology

References

  • Paige Drzola - Australian Cardiovascular Specialists - Senior Supervisor - 0409 684 388
  • Georgia Champion - Australian Cardiovascular Specialists - Supervisor - 0448 993 666
  • Melody Van-Doren - PETStock - Store Manager - 0400 986 945

Timeline

Medical Receptionist / Technician

Australian Cardiovascular Specialists
09.2023 - Current

Stock Controller / 3IC

PETstock
03.2022 - 08.2023

Team Leader

Campion Education
09.2021 - 03.2022

Team Member

Cotton ON
03.2020 - 03.2022

Certificate III in Non-Emergency Patient Transport -

NPT Heart

Bachelor of Nursing -

Australian Catholic University

High School Diploma -

Hampton Park Secondary College

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Laila Cartmill