Laily Baqa
Sydney
Summary
The chance to work for an organization that allows me to learn, expand and enhance my mind, skills and capabilities while getting the opportunity to make a positive contribution. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Secretary
Penrith Cardiology
10.2023 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Supported office staff and operational requirements with administrative tasks.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Christmas Casual Retail Assistant
Myer
10.2022 - 10.2024
- Performing register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
- Engaging customer and enhancing experience through product awareness and team selling
- Organizing store by returning merchandise to proper areas and restocked displays
- Greeting customers to determine wants or needs
- Answering store and merchandise questions and leading customers to wanted items
- Computing purchases and receiving and processing cash or credit payment
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
Medical Receptionist
Qscan Radiology Clinics
03.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Assistant
Khalid Pharmacy and Cosmetics
03.2022 - 07.2022
- Answered customer questions about product availability and shipment
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Handled all kinds of cash transactions
- Sold or recommended products or services to suit client needs
- Collaborated closely with colleagues to meet customer needs
- Updated databases with new and modified customer data
Internship
Shaukat Khanum Memorial Hospital & Research Centre
10.2020 - 10.2021
- An Official Ambassador
- Team Leader of Shaukat Khanum Tigers' Club Zakat Campaign 2021
- Participated in different cancer awareness programs and various fund-raising activities
Internship Student
Comma Services & Counseling Program
06.2019 - 09.2019
- Generating written content for training manuals
- Generating written content for the startup's social media platforms- (Facebook and Instagram)
- Designing social media strategies and content plans
- Proofreading and editing proposals and research
- Chief marketing person and assistant organizer of the Happiness Drive by Comma Events
- Awarded as best interne in the management
Primary School Teacher
Elite International School
10.2016 - 05.2017
- Engaged with children individually to meet emotional and physical needs
- Communicated regularly with parents about daily activities and behaviors
Education
Certificate IV - Project Management
TAFE NSW
Bathurst, NSW10-2023
Bachelor of Social Science - Development Studies
Bahria University
03.2022
Intermediate - Pre-Medical
Chenab School & College
08.2016
Skills
- Rapport Building
- Calm and Professional under pressure
- Upbeat and positive personality
- Excellent Written and Verbal Communication
- Time Management
- Willingness to work
- Teamwork and Collaboration
- Computer Skills
- Microsoft Office
- Karisma
- Genie
Certification
- Participated in reading competition, Oxford University's Excellence, Traditions, Innovation, 01/01/18
- Participated as delegate representing Afghanistan in The Commission on the Status of Women (CSW), Model United Nations, 06/01/19
Languages
English
Urdu
Dari
Pashto
Persian
Timeline
Medical Secretary
Penrith Cardiology
10.2023 - Current
Medical Receptionist
Qscan Radiology Clinics
03.2023 - 10.2023
Christmas Casual Retail Assistant
Myer
10.2022 - 10.2024
Customer Service Assistant
Khalid Pharmacy and Cosmetics
03.2022 - 07.2022
Internship
Shaukat Khanum Memorial Hospital & Research Centre
10.2020 - 10.2021
Internship Student
Comma Services & Counseling Program
06.2019 - 09.2019
Primary School Teacher
Elite International School
10.2016 - 05.2017
Intermediate - Pre-Medical
Chenab School & College
Certificate IV - Project Management
TAFE NSW
Bachelor of Social Science - Development Studies
Bahria University
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