Lainie Dickson
Perth,WA
Summary
Proven customer service expert from red rooster, adept in customer satisfaction and cash handling, enhanced first-contact resolution rates through effective problem-solving. Excelled in maintaining customer relationships by offering personalized solutions, demonstrating reliability and a strong ability to manage high-pressure situations. Skilled in CRM and payment processing, consistently exceeding customer expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
KFC
02.2025 - Current
- Increased first-contact resolution rates by employing effective problem-solving techniques during interactions with customers.
- Conducted follow-up calls as necessary in order to ensure complete satisfaction with resolutions provided.
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
Customer Service Cashier
Red Rooster
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Belmont City College
Belmont, WASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Customer focus
- Payment processing
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Retail merchandising
Timeline
Customer Service Cashier
KFC
02.2025 - Current
Customer Service Cashier
Red Rooster
05.2024 - Current
Belmont City College
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