Lamar Broun-Griffiths
Mosman,NSW
Summary
Dynamic Retail Assistant with proven expertise at Lowes, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective complaint resolution and proactive assistance. Demonstrated adaptability and strong teamwork skills, contributing to sales goals and a positive shopping experience. Proficient in POS systems and cash handling accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Lowes
Warringah
04.2025 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Answered incoming calls and emails to provide product information, features and benefits.
- Compiled daily sales reports to track progress and identify areas for improvement.
- Coordinated with suppliers to ensure timely delivery of new stock.
- Updated product pricing and signage to reflect current promotions and discounts.
Retail Assistant
Anaconda
Moore Park
01.2022 - 06.2022
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
Education
High School Certificate -
Randwick Boys
Randwick, NSW11.2021
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Flexible schedule availability
- Complex Problem-solving
- Cash handling accuracy
- POS systems
- Adaptability and resilience
- Order processing
- Sales floor organization
- Payment processing
- Complaint handling
- Upselling strategies
- Conflict resolution techniques
- Team collaboration aptitude
- Brand representation
- Loss prevention awareness
- Retail transactions processing
- Product knowledge expertise
- Inventory tracking
- Product merchandising
- Store maintenance know-how
- Inventory management proficiency
Certification
RSA/RCG
WHITE CARD
Timeline
Retail Assistant
Lowes
04.2025 - Current
Retail Assistant
Anaconda
01.2022 - 06.2022
High School Certificate -
Randwick Boys