Lana Kristensen
Schofields,AU
Summary
Results-driven retail professional with over 8 years as a Duty Manager at Coles in Illawong, coupled with 15 years of Coles service. Proven leadership across departments including Deli, Night Fill, Grocery, Dairy, and Fresh Produce. Adept at leading, coaching, and achieving sales targets. Skilled in driving continuous improvement and fostering a one-team culture. Demonstrated adaptability covering Grocery Manager and Store Manager roles. Committed to outstanding customer service, safety, and team well-being. Eager to contribute to the Caretaking Duty Manager position at Coles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Duty Manager
Coles Supermarket
10.2015 - Current
- Skillfully managed teams to ensure smooth night trade operations across various departments.
- Implemented effective stock shelf management strategies to enhance product availability and presentation, optimising customer experience during night trade hours.
- Delivered exceptional customer service, promptly addressing inquiries and concerns with professionalism and attentiveness during night trade shifts.
- Enforced stringent health and safety protocols to establish a secure shopping environment, prioritising the well-being of customers and staff members alike during night trade operations.
- Demonstrated versatility as an all-rounder by assuming the role of Grocery Manager, overseeing day-to-day operations and optimising departmental performance.
- Stepped into leadership roles as needed, leading day-to-day operations and ensuring continuity in store management in the absence of the Store Manager.
Store Team Member
Bilo / Coles Supermarket
06.2005 - 02.2014
- Delivered exceptional customer service in the Deli department while adhering to health and safety regulations.
- Responsibilities included food preparation, stock replenishment, and maintaining cleanliness standards.
- Expanded skill set through training in Fresh Produce, Customer Service, and Night Fill.
- Demonstrated commitment to ensuring customer satisfaction and upholding product availability and rotation standards.
Senior Dubbing Mixer and Audio QC Operator
Deluxe APAC
09.2018 - 11.2023
- Distinguished role as a Senior Dubbing Mixer and Audio QC Operator, ensuring impeccable audio quality for foreign dubs on premier streaming platforms such as Netflix, Amazon, and Disney+, meeting strict quality standards and client expectations.
- Held the position of Dubbing Director and Mixer, meticulously shaping and directing the dubbing process to optimise viewer experience, while meeting project deadlines and client specifications.
- Specialised in Voice-Over (VO) recording and editing for Audio Description (AD) and Dubbing, prioritising accuracy and clarity to enhance accessibility for diverse audiences, ensuring client satisfaction and inclusivity.
- Adeptly managed the day-to-day operations of audio equipment, maintaining an efficient workflow and ensuring top-notch sound production, meeting project timelines and quality standards with precision.
Freelance Audio Engineer
LK Audio Design And Production
02.2015 - Current
- Demonstrated expertise in crafting immersive auditory experiences for a variety of projects, including short films, features, and podcasts, ensuring client satisfaction and meeting project deadlines with precision.
- Proficient in sound design, sound FX, and dialogue editing, delivering exceptional audio quality within specified timeframes, while maintaining a keen attention to detail.
- Adept at working closely with clients to understand and meet their unique film sound requirements, ensuring their creative vision is seamlessly translated into the final product, on time and within budget.
- Collaborated seamlessly with fellow sound professionals, fostering a dynamic and cohesive working environment to efficiently achieve project goals.
- Skillfully brought the vision of directors to life through the creative and impactful use of sound, contributing to the overall success of the projects while adhering to strict deadlines and quality standards.
- Efficiently utilised home studio resources and collaborated with post-production facilities across Sydney to deliver high-quality audio solutions, meeting client expectations and project objectives.
Education
Graduate Diploma - Sound Post Production
Australian Film Television And Radio School
Moore Park, NSW11.2014
Bachelor Degree - Audio Engineering And Sound Production
JMC Academy
Moore Park, NSW11.2011
Skills
- Leadership
- Customer Service
- Health and safety compliance
- Time Management
- Performance Management
- Operational Efficiency
- Team building
- Stock Standards
- Presentation
Certification
- ProTools 11 User Certified, Avid Technology July 2014
- Dolby Atmos Avid Certified (2023)
- Avid Certified | Support Representative, Pro Tools (2023)
References
- Emelia Saville, Coles Store Manager | 0415 338 233
- Mehedi Hasan, Grocery Manager | 0402 026 932
Timeline
Senior Dubbing Mixer and Audio QC Operator
Deluxe APAC
09.2018 - 11.2023
Duty Manager
Coles Supermarket
10.2015 - Current
Freelance Audio Engineer
LK Audio Design And Production
02.2015 - Current
Store Team Member
Bilo / Coles Supermarket
06.2005 - 02.2014
Graduate Diploma - Sound Post Production
Australian Film Television And Radio School
Bachelor Degree - Audio Engineering And Sound Production
JMC Academy
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