Lana Nicholls
Greystanes,Australia
Summary
Results-driven team leader skilled in performance monitoring, delegation, and motivation. Experienced in directing daily operations and facilitating communication. Committed to identifying needs and implementing innovative solutions. Thrives in fast-paced environments and quickly acquires new skills while maintaining a strong work ethic and adaptability.
Overview
19
19
years of professional experience
Work History
Traffic Controller - Team Leader
Lack Traffic Group
03.2022 - 11.2025
- Directed traffic flow to ensure safe and efficient operations.
- Trained new traffic controllers on protocols to enhance team readiness.
- Developed site traffic management plans for various projects to ensure compliance and safety.
- Monitored site conditions to maintain safety standards and compliance.
- Managed setup and removal of temporary traffic control equipment and signs.
- Maintained logs of vehicle movements for accountability and efficient site operations.
- Maintained a take-home vehicle to facilitate daily work assignments.
Traffic Controller - Team Leader
T L Logistics
09.2020 - 03.2022
- Directed traffic flow to enhance safety and efficiency in operations.
- Monitored site conditions to uphold safety standards and ensure compliance.
- Managed setup and removal of temporary traffic control equipment and signs.
- Guided pedestrians across busy streets and around construction sites to ensure safe passage.
- Employed a take-home vehicle to facilitate transportation for work-related tasks.
Traffic Controller - Team Leader
Workforce Road Services
01.2012 - 12.2019
- Prepared work zone for optimal safety and efficiency.
- Coordinated setup and removal of temporary traffic control equipment and signs to ensure smooth traffic flow.
- Implemented traffic control measures to ensure compliance with safety standards.
- Developed traffic management plan to regulate flow and minimize congestion.
- Led team operations with take-home vehicle to enhance project oversight and responsiveness.
- Earned promotion to leadership position for demonstrating strong work ethic and delivering exceptional customer service.
- Utilized a take-home vehicle for daily project management.
Traffic Controller
Roosters Traffic Control
01.2013 - 01.2014
- Applied traffic control plans to facilitate safe and efficient movement of vehicles and pedestrians.
- Operated 2-way radio to coordinate activities and enhance communication among team members during operations.
- Obtained White, Blue, and Yellow Cards to ensure compliance with safety regulations.
Telemarketer
Australian Telemarketing
01.2012 - 01.2013
- Conducted outbound calls to promote services and engage potential customers.
- Executed cold calls and followed up with warm leads to generate interest in services
- Coordinated appointment setting and conducted follow-ups to ensure client engagement
- Collaborated with team members to develop effective sales scripts and strategies.
Traffic Controller
Mattcom Traffic Control
01.2011 - 01.2012
- Apply Traffic Control Plans
- Acquired safety certifications for work site adherence and protocol.
- Operate 2-way Radio
- Checked, cleaned, and stored equipment following safety and maintenance protocols.
- Drive work vehicle
- (Now T/As Quickway)
Casual
UVO Human Resources
01.2009 - 01.2012
- Bar/Cashier Work and Food Handling
- Served alcoholic beverages to customers, ensuring prompt and friendly service in a high-volume bar environment.
- Managed cash transactions accurately, maintaining efficiency and customer satisfaction during service shifts.
- Food Service
Volunteer Work
Widemere Public School
01.2007 - 01.2012
- Uniform Shop/Canteen/Fundraising/P & C President
- Acquired bulk gifts to enhance fundraising efforts and increase community support
- Ordering and Selling School Uniforms
- Managed inventory to maximize product availability and meet demand
- Processed cash transactions accurately, ensuring smooth daily operations
- Organizing School and Social Events
- Running General and Annual Meetings
Part time
Jetglobe Travel
01.2007 - 01.2008
- Managed reception duties and bookings for P&O Cruises, ensuring seamless customer experiences.
- Provided customer service and administration support, facilitating efficient operations and enhancing client satisfaction.
- Executed daily operational tasks with precision and timeliness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Year 10 Certificate - NSW
Petersham Girls High School
Petersham, NSW12-1985
Skills
- Traffic management
- Traffic incident management
- Traffic flow optimization
- Safety compliance
- Team leadership
- Problem solving
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
- Interpersonal skills
Special Achievements
Won Parent of the Year 2010 - South Western Region NSW
Nominated by Parents & Teachers from Widemere Public School, Greystanes NSW
Certificates/Licenses
- Working with Children Check - WWC2337917E. - Expiry July 7, 2026
- Safe Work NSW - Work Health & Safety Traffic Control Work, IMP. PWZ. TCR. - No expiry
- Workforce Road Services, Prepare a Work Zone Traffic Management Plan, 0049813984, 02/13/21
- Comsec Training, Traffic Controller, 0050936435, 03/20/21, Implement Traffic Control, 0050936423, 03/20/21
- Comsec Training, Blue Card Traffic Control, 08/01/11, 2014, Yellow Card Traffic Control, 10/01/11
- White Card (Occupational Health & Safety) - issued Jan 2011 - Still Current
- UVO Human Resources, RSA (Responsible Service of Alcohol), 09/01/09 - Not Current
- Hospitality Training Company Australia, Hospitality Course Modules, 11/01/94
- Meadowbank TAFE, Word Processing/Spreadsheets, 05/01/93 - 07/31/93
Timeline
Traffic Controller - Team Leader
Lack Traffic Group
03.2022 - 11.2025
Traffic Controller - Team Leader
T L Logistics
09.2020 - 03.2022
Traffic Controller
Roosters Traffic Control
01.2013 - 01.2014
Traffic Controller - Team Leader
Workforce Road Services
01.2012 - 12.2019
Telemarketer
Australian Telemarketing
01.2012 - 01.2013
Traffic Controller
Mattcom Traffic Control
01.2011 - 01.2012
Casual
UVO Human Resources
01.2009 - 01.2012
Volunteer Work
Widemere Public School
01.2007 - 01.2012
Part time
Jetglobe Travel
01.2007 - 01.2008
Year 10 Certificate - NSW
Petersham Girls High School