Lana Okovic
Carrum Downs,VIC
Summary
Motivated Administration Professional experienced in customer service and case management. Developed strong organizational, time-management, and multitasking skills while managing household responsibilities. Focused on contributing effectively in a casual role, leveraging communication strengths and adaptability to support team dynamics in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Case Manager
Allianz Insurance
10.2021 - 11.2023
- Supported customer service operations by processing weekly compensation, handling daily ad hoc issues, arranging meetings with GPs, managing 80+ worker claims, booking medical appointments, coordinating inbound and outbound calls, controlling inbox activity, liaising with clients and providers, and managing workflow daily.
- Identified high-risk claims and referred them to senior Allianz claims specialists to ensure proper handling.
Administration Assistant
Xchanging Workcover
05.2020 - 07.2021
- Customer Service, Answering Phones, Preparation of Paperwork to be sent of to the GP's, Booking Medical Examinations, Booking Taxis for the appropriate workers, Booking Interrupters for the appropriate workers, Preparing files to be sent to the Worker's and Employer's, Liaising with OR Providers / Clients, Reminder call to all workers regarding upcoming Medical examinations, Assisting all team members with workload when required, Following up of all incoming Reports
Contracts Administrator
RBC Group
10.2019 - 03.2020
- Liaising with customers regarding their printing devices, Processing new orders and deals, Dispatching Toner, Stocktake, Ordering Stock, Answering Phones, Invoicing Out, Processing Delivery's, Customer Service, Setting up new contracts, Warehouse order processing, Liaising with Freight Management for Pickup's & Drop Off's, Answering warehouse door
Administration Assistant
Access Entry
Carrum Downs
01.2017 - 03.2018
- Receptionist daily tasks including ensuring the office was up to exceptional standard, Inventory Data Entry, Customer Communication to receive data entry and updating detail in the work system.
Retail Sales Assistant
Chadstone Shopping Center
02.2016 - 01.2017
- Developed skills and understanding of processes to order and record stock, Great understanding of WH&S processes and policies in an organization, Team collaboration and problem resolution within the Pet barn workspace, Contribution to weekly internal meetings and documenting minutes
Education
Certificate II Animal Sciences -
Box Hill Institute
Skills
- Client Engagement
- Communication
- Team collaboration
- Organised
- Punctual
- Empathy Development
References
References available upon request
Timeline
Case Manager
Allianz Insurance
10.2021 - 11.2023
Administration Assistant
Xchanging Workcover
05.2020 - 07.2021
Contracts Administrator
RBC Group
10.2019 - 03.2020
Administration Assistant
Access Entry
01.2017 - 03.2018
Retail Sales Assistant
Chadstone Shopping Center
02.2016 - 01.2017
Certificate II Animal Sciences -
Box Hill Institute