Lana Bradshaw

• Prepared high-quality coffee beverages using espresso machines and grinders.
• Maintained cleanliness and organization of the coffee shop environment.
• Provided excellent customer service while taking orders and serving drinks.
• Collaborated with team members during busy shifts to ensure smooth operations.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Maintained calm demeanor during high-volume periods and special events.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Ensured all equipment was maintained in proper working order.
• Ground beans for espresso shots according to individual customer specifications.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Kept up-to-date records of sales transactions using point-of-sale systems.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

units completed

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• Prepared and served a variety of coffee beverages to customers.
• Maintained cleanliness and organization of the café workspace and equipment.
• Assisted customers with menu selections and provided friendly service.
• Managed inventory by restocking supplies and monitoring product levels.
• Handled cash register transactions accurately and efficiently.
• Collaborated with team members to ensure smooth café operations.
• Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
• Greeted customers and took orders in a friendly and professional manner.
• Maintained cleanliness of cafe area including counters, tables and floors.
• Provided excellent customer service by anticipating needs quickly.
• Collaborated effectively with coworkers to maintain store operations.
• Stocked workstations with supplies such as cups, lids, syrups and sauces.
• Performed regular maintenance tasks on brewing equipment or blenders.
• Replenished condiments, napkins and other cafe supplies as needed.
• Assisted in setting up displays for promotional materials or events.
• Monitored expiration dates of products to ensure freshness standards.
• Maintained calm demeanor during high-volume periods and special events.
• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Memorized recipes for specialty coffee beverages and seasonal offerings.