Laneeka Russell-Smith
Varsity Lakes,QLD
Summary
Offering strong skills and natural ability to engage with customers in retail setting, eager to learn and develop in this environment. Brings understanding of inventory processes and sales techniques, along with skills in communication and teamwork. Ready to use and develop organisational and sales skills. Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilises merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Best And Less
05.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Waitress
Tian Ran
02.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hospitality Worker
Boost Juice
10.2022 - 03.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Barista
Bon Apetit
03.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Varsity College
Varsity Lakes12.2024
Skills
- Customer service
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Effective communication
- Customer engagement
Certification
Certificate II in Retail Cosmetics
Projects 4 and 5 of Certificate II in Work skills and Vocational Pathways
Timeline
Waitress
Tian Ran
02.2024 - 10.2024
Retail Assistant
Best And Less
05.2023 - Current
Hospitality Worker
Boost Juice
10.2022 - 03.2023
Barista
Bon Apetit
03.2022 - 08.2022
Varsity College
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