Lanelle Grace Cabural
Broome,Western Australia
Summary
At my Job, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. By mastering operations management and championing food safety compliance, I led my team to not only meet but exceed health standards. My strategic approach to staff training and inventory control resulted in a notable increase in profitability and repeat business, showcasing my leadership and organizational skills.
Overview
3
3
years of professional experience
Work History
Fast Food Manager
Chicken Treat
Broome
07.2021 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.k,k,lklksss
- Carefully interviewed, selected, trained, and supervised staff.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Laguindingan National High School
04.2018
Skills
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
Timeline
Fast Food Manager
Chicken Treat
07.2021 - Current
High School Diploma -
Laguindingan National High School