Summary
Overview
Work History
Education
Skills
Timeline
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LANI KUNASELAN

Balgowlah,NSW

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers and clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress and Bartender

Shorties
11.2023 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.

Waitress and Bartender

Bubala
04.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Receptionist

FST Media
03.2024 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Au Pair

Robert Bartrop
09.2023 - 11.2023
  • Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
  • Kept children's areas neat and clean.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.

Waitress Supervisor

Ala Turka
12.2022 - 10.2023
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Waitress

Miller And Carter
09.2021 - 11.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

Business- A , Criminology- B , Psychology- C - A-levels

Abbey School
Kent, England
07.2023

GCSE's- English- B , Maths- C , Science - C , -

Queen Elizabeths Grammar School
Kent, England
05.2021

Skills

  • Hospitality service expertise
  • Communication skills
  • Teamwork
  • Interpersonal skills
  • Computer skills
  • Infant care experience

Timeline

Waitress and Bartender

Bubala
04.2024 - 08.2024

Receptionist

FST Media
03.2024 - 04.2024

Waitress and Bartender

Shorties
11.2023 - Current

Au Pair

Robert Bartrop
09.2023 - 11.2023

Waitress Supervisor

Ala Turka
12.2022 - 10.2023

Waitress

Miller And Carter
09.2021 - 11.2022

Business- A , Criminology- B , Psychology- C - A-levels

Abbey School

GCSE's- English- B , Maths- C , Science - C , -

Queen Elizabeths Grammar School

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LANI KUNASELAN